Caliber - Lynbrook

4.9 (2,751reviews)
97%
168 Horton Ave,  Lynbrook,  NY  11563
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,751)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, with many noting their vehicles look brand new after repairs. The shop excels in communication, providing regular updates via text, phone calls, and keeping customers informed throughout the repair process. Staff members are frequently described as professional, courteous, knowledgeable, and friendly. Timeliness is a strong point, with many repairs completed ahead of schedule or on time as promised. Customers appreciate the thorough cleaning and detailing service, often mentioning their cars were returned cleaner than when dropped off. The coordination with rental car services and insurance companies is highly valued. While most experiences are overwhelmingly positive, a few customers noted minor issues with alignment, overspray, or communication gaps that required follow-up visits.
AI-Generated from reviews written in the last 12 months
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"... in a timely manner, and the vehicle looks great. The workmanship exceeded my expectations, and the customer service was outstanding from start ..." Read more
"... atmosphere at Caliber collison in Lynbrook L.I. however, the work that they do to repair the damages to your vehicle is 2nd to none." Read more
"Extremely pleased with Caliber's workmanship and the final outcome of the repair."
"If I could give them 20 stars I would!"
"Absolutely extremely satisfied. Could not detect that there was ever any damage. I give you a hundred from a scale of 1 to 100 where ..." Read more
"Vehicle was ready before estimated completion date."
"Repairs completed ahead of schedule!"
"Car looks brand new, job done before the time expected, job well done"
"it was ready a week earlier than predicted"
"Provided even earlier than I expected."
"... From start to finish, they were absolutely amazing. They kept me informed every step of the way, always providing updates and getting my consent ..." Read more
"COMMUNICATION WAS OVER THE TOP THANK YOU"
"Always communicating the status of repair and readiness."
"... walked in the door, they were on top of everything and kept me completely in the loop about it all!" Read more
"... is the first auto body shop that Ive been to that kept in contact with their customer and delivered as promised" Read more

My Experience

I, George , I am the driver, and I was completely satisfied. The work done on my Honda is more than I could gave expected. Mike was professional and personable, and he delivered on every point. Many thanks

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was not amazed by the quality of work that was done on my vehicle. This was because Mr. Victor took his time and explained every detail to me, making me feel confident and at ease knowing that my vehicle is in the care of a knowledgeable person. I know that the job would be done well. I greatly appreciate it.

My Experience

Very good job , professional and respectful staff. Kind and very helpful Mike.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Completely satisfied. They are a wonderful team and did a great job. I would recommend them to anybody that asks me Rich is extremely professional, and kind and patient in addition to other staff

Likely to Recommend

Repair Quality

Competent team, Rich is kind and professional, which I very much appreciated. My auto looks great 👍🏻 Thank you, Patricia

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My fender was dented so the body shop put on a new Fender. The Fender doesnt look like it was installed correctly as theres a big gap between the fender and my hood and it doesnt align. The other side of my car that wasnt damaged this big gap doesnt exist and everything lines up.

Customer Service

Customer service was good except when i recieved my car it wasnt fixed correctly as theres now a big gap between the fender and the hood, was told i will get a call back to bring my car back in and see what they can do to fix it, its been 2 weeks now and i didnt recieve the call, when i call the body shop was told the person Mike who i was dealing with is not there and no one have anything on file about fixing the gap

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Customer service is great, the work is done in a timely manner and quality of work is great.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I dealt with Victor He is very respective & nice I was very pleased with my experience with Calicer Collision I would recommend Victor & Caliber Collision to everyone TY the best experience (for) I had with you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

This place was the best! Everyone so professional, helpful & was so quick to get my car fixed. I would go back again again and again!

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Car is good as new! Thank you!

Customer Service

Viktor was helpful and amazing.

Kept me Informed?

Yes

Ready on Time?

Yes

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