Caliber - Lynchburg
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Mike did an amazing job. From the very beginning he walked us through step by step. As well as keeping us updated with the progress.
Likely to Recommend - 5.0/5.0 -
I really appreciated the process and working directly with Michael. Very intelligent person and his customer service was extraordinary! Please reward him favorably for his efforts. You need more people like him on your team!
Repair Quality - 5.0/5.0 -
The team did a great job of making the necessary repairs to my vehicle.
Customer Service - 5.0/5.0 -
Incredible! Michael Carwile (Service Advisor) did an outstanding job of consistently following up and following through on his commitments. It made me feel like I was his priority and it was definitely appreciated.
Likely to Recommend - 5.0/5.0 -
Yes! Service was friendly and quick.
Repair Quality - 5.0/5.0 -
My car looks like new again
Customer Service - 5.0/5.0 -
Mike and the team were great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent ongoing feedback and communication from Lead Michael. Truck looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The repairs were high quality. Could not tell the truck was ever in a wreck
Customer Service - 4.5/5.0 -
The front desk receptionist was extremely friendly and polite. I was kept updated on the status of the repairs via text. I did have to call the afternoon it was scheduled to be done to get an update.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Everything went well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was professional. The job was well done. They stayed in constant contact with me to let me know what stage of the repair process they were in. Kudos.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I hate the repair work that was done. I was told that the drivers side door would be replaced by a door from the dealership. The door that was put on is not equivalent to the door that was damaged. The door is a little lighter than the rest of my car doors. There are gaps, and when you close the door you can hear and feel the scraping. The door handle can't be the old one. All of my door handles are a pure white but the drivers door handle has a yellow or a cream hugh to it. I am super disappointed and in touch with my insurance company.
Customer Service - 0.5/5.0 -
I hate the repair work that was done. I was told that the drivers side door would be replaced by a door from the dealership. The door that was put on is not equivalent to the door that was damaged. The door is a little lighter than the rest of my car doors. There are gaps, and when you close the door you can hear and feel the scraping. The door handle can't be the old one. All of my door handles are a pure white but the drivers door handle has a yellow or a cream hugh to it. I am super disappointed and in touch with my insurance company.
My Experience - 5.0/5.0 -
The team did an awesome job with everything. Erin was great keeping me updated on my durango. Than when erin was out a girl Jennifer was keeping me update as well. I will recommend to anyone. They also had my dodge done before my rental had to be turned it. I really appreciate everything that have done within the 2 weeks they had my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
There was an almost empty Gatorade left in my passenger seat, the black plastic part on the front doesnt sit flush like it should, Curtis didnt do an initial walk around with me at drop off therefore a damaged part almost got missed, when I mentioned it to Geico he said that Curtis blamed it on customer for not showing it, when i spoke to Curtis he blamed it on geico, very unprofessional person, fender carpet was sticking out when I picked truck up and he popped it back in with his hand...when I told him I wasnt happy at all he never offered anything and never apologized. Talking with geico they said caliber was going to cover the last $38 of my rental but after I turned it in a few days later I seen where my card got charged and caliber didnt pay. Im completely dissatisfied. The only positive thing i can say is the lady at reception desk was great.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Finished faster than the estimated due date.
My Experience - 5.0/5.0 -
thank you guys for the quick service, great care and returning my vehicle like new!!
My Experience - 5.0/5.0 -
You kept me informed as to the repair progress ; you encouraged me to call about any questions: my vehicle was ready when you said it would be.