Caliber - Madison - South
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had to have two of my vehicles repaired at the same time. Both of my cars came back in excellent condition.
Customer Service - 5.0/5.0 -
Keith, Bo, and Melissa went above and beyond to ensure we were satisfied with our vehicles’ repairs.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Let the people go and find out for themselves!! I can’t say I would go back!!
Repair Quality - 0.5/5.0 -
All I’ll say is go and find out!!! Let’s just say?!?! Insurance companies are not for you the ones that pay in. They will put junk parts on your car like mine. And they think it’s fine. I think the person that pays for the insurance should have more to say about the car fixing process. Nowadays there is not good quality work. Would I use this place again. Probably not!!! Unless I can make more decisions on the fixing process. But I will say the paint job is good. But put junkyard parts on a car in my opinion is unacceptable!!! But the manger told me when I signed the contract with the insurance company. It says they can fix the car cheap and with what parts the can get. So junkyard it is!! For example. They paid $ 195 for one junkyard headlight. I looked up online. Two new that match $285. See they could’ve called me. Said listen the insurance will only cover this much. But this would look better. And yes I would’ve paid the difference. But instead. The junkyard headlight is what they went with. It already has a film on the inside. So over time it’s going to have to be replaced. And scratches on the front. I guess I’m letting the small things get next to me. But these insurance companies and businesses make billions. But they can’t seem to think and do the right thing. Just take your car and truck and find out!!!
Customer Service - 0.5/5.0 -
Low quality. Junkyard parts.
Returned Clean
My Experience - 5.0/5.0 -
Great service and nice work!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent and professional service.
My Experience - 5.0/5.0 -
Great service and quick turnaround.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
They did great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks great after Caliber fixed it. We were very pleased.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Good folks, nice facility, timely service and good communication, just not sure about their internal policies versus what insurance wanted done.
Repair Quality - 3.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was really impressed with Caliber Collision! They made everything really easy for me and were done with my car even quicker than planned. Everyone was really nice, and I would definitely recommend to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Vehicle was not ready even a day after initially calling me telling mew it was ready. Process broke down Tire Pressure Monitoring System was inoperative. TPM dash light was lit. Appears who ever checked car out missed it, several times, Pickup from PEP boys, Final check and when then moving it out front when I picked it up! 3 strikes typically means you are OUT.
Customer Service - 3.5/5.0 -
TPMS failure cause us several hours, call coordinate with Caliber, call coordinate with PEP, to return car to PEP boys and wait.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I received fast and friendly service from everyone involved. I was constantly communicated with during the entire process. My car was returned to me clean and earlier than expected.
Likely to Recommend - 5.0/5.0 -
Already have
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Always nice and friendly and went out of their way to help me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
every time I have had to have my car repaired by Caliber, she has always come back looking like new and that makes me very happy!
Customer Service - 5.0/5.0 -
always the nicest and most helpful people I've encountered
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent results on paint job of hood on our 2017 Escalade ESV. A little expensive, but like the quality of paint job.