Caliber - Meadowbrook

4.8 (268reviews)
95%
7027 Meadowlark Drive,  Birmingham,  AL  35242
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (268)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was a standout, with numerous customers noting their vehicles looked brand new upon return. Timeliness was another strong point, as many vehicles were completed ahead of schedule, which customers found to be a pleasant surprise. Staff professionalism, friendliness, and willingness to answer questions were repeatedly commended. A few customers noted areas for improvement, including occasional delays, isolated incidents of incomplete repairs requiring return visits, and infrequent communication gaps, all mentioned directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... and ensure the best customer service, along with impeccable quality standards. This is by far the best body repair experience Ive ever had." Read more
"Caliber Collision did a stellar job, with exceptionally well turnaround time. Great communication from start to ..." Read more
"Repair work exceeded my expectations. Also, my car was cleaned up nicely, and a few small items that I inadvertently ..." Read more
"I am very pleased with Caliber. They are very professional, timely, and do excellent work! I was also thrilled over how clean my car was when I picked ..." Read more
"... the intensive work that was done on my care! They took extra care to make sure my car was fixed and repaired with precision." Read more
"... received periodic updates on text and a phone to update. Truck was ready earlier than anticipated. Friendly expert staff." Read more
"Everyone did a great job and I got my truck back sooner than I expected. They did a good job keeping me informed as the repair job was going ..." Read more
"They worked hard and were able to get me my vehicle back earlier than expected. This was an absolute relief on my part because I was in a loaner ..." Read more
"It was a bit frustrating to hear about the car staying in the shop longer than expected because of a broken part. However, ..." Read more
"... professionalism that I received during this process. They exceeded my expectations on getting my truck repaired ahead of schedule." Read more
"... repairs seem to be great. The process was smooth and the communication was amazing from start to finish. Everyone I came in contact with was professional, thorough, ..." Read more
"The communication between yall and the customer is impeccable."
"Yes, communication was great at every step."
"I never had to wonder about the status of my car. I got texts regularly!"
"Again, theres room for improvement in communication. The frequency of the updates seemed low."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Working with Caliber was a great experience. Did a fantastic job on my car and kept me updated.

Likely to Recommend

Repair Quality

Repairs took 2 weeks longer than planned due to sourcing trim making the car rental double cost.

Customer Service

I was very impressed with the communication except that I had to call on the promised completion date each time it was extended.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Mitzi was wonderful to work with. She was very kind and kept me informed. I appreciate the phone and text updates. As a single woman, the experience was seamless and very much appreciated.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looks great, thank you

Likely to Recommend

Repair Quality

My jeep looks great

Customer Service

Great job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Very professional and my vehicle looks and drives brand new.

My Experience

I appreciated receiving updates on the progress.

My Experience

I thought the whole process was great. From setting up appt, drop-off, communication during repairs and pick-up was seamless.

My Experience

Likely to Recommend

Repair Quality

Did a great job and finished ahead of schedule.

Customer Service

Great customer service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything is perfect thank you so much

Likely to Recommend

Y’all made a stressful situation extremely painless.

Repair Quality

The vehicle looks immaculate. Y’all did a fantastic job!

Customer Service

I was very impressed with the updates I received from the team along the way.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Keep me updated throughout the whole process and The car looks brand new

Customer Service

Really quick and easy picking up my car after repairs and kept me updated throughout the whole process

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Friendly, professional personnel. Quick fix and looks great

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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