Caliber - Meadowbrook

4.8 (243reviews)
95%
7027 Meadowlark Drive,  Birmingham,  AL  35242
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (243)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was frequently described as exceptional, with vehicles returned looking brand new. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and willingness to answer questions were repeatedly commended. A few customers noted isolated concerns such as minor repair issues requiring return visits, occasional delays, and infrequent communication gaps, as shared directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... and ensure the best customer service, along with impeccable quality standards. This is by far the best body repair experience Ive ever had." Read more
"Quality is great. It looks like the car was never damaged."
"Caliber was fast, efficient and great customer service. They kept me informed throughout the entire process ..." Read more
"Repair work exceeded my expectations. Also, my car was cleaned up nicely, and a few small ..." Read more
"I am very pleased with Caliber. They are very professional, timely, and do excellent work! I was also thrilled over how clean my car was when ..." Read more
"They worked hard and were able to get me my vehicle back earlier than expected. This was an absolute relief on my part because I was in a loaner vehicle much ..." Read more
"... received periodic updates on text and a phone to update. Truck was ready earlier than anticipated. Friendly expert staff." Read more
"Everyone did a great job and I got my truck back sooner than I expected. They did a good job keeping me informed as the repair ..." Read more
"It was a bit frustrating to hear about the car staying in the shop longer than expected because of a broken part. However, things happen. ..." Read more
"... professionalism that I received during this process. They exceeded my expectations on getting my truck repaired ahead of schedule." Read more
"... stellar job, with exceptionally well turnaround time. Great communication from start to finish, and solid customer service." Read more
"Caliber provided great customer service & I never wondered what the status of my car was."
"The communication was STELLAR and I really appreciated it!"
"... repairs seem to be great. The process was smooth and the communication was amazing from start to finish. Everyone I came in contact with was professional, ..." Read more
"Theres a lot of room for improvement here in communication frequency."

My Experience

My Experience

Thank you for being so professional in assisting us with repairs needed on our BMW. Ms.Terri Pond was kind, compassionate, and sympathetic in helping us get through this process I would highly recommend Caliber Collision to family and friends, because of your outstanding work and fast turnaround. Thank you, James and Mary Brooks

Likely to Recommend

Repair Quality

Customer Service

We did have a miscommunication problem with being told our car was ready when it wasn't. We drove three hours to pick it up to find this out. Manager did make arrangements for us to not require another drive back but that was 6 hours of a day away from work for nothing. My pay that I missed that day $360 which I'll never get back.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a good job and also did good with informing me about things

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was a bit frustrating to hear about the car staying in the shop longer than expected because of a broken part. However, things happen. That was really the only problem. Otherwise, the team was very communicative to us either via phone call or text message. Most importantly, the repair on the car looks great. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were excellent! Great communication and very efficient.

Likely to Recommend

Repair Quality

I am not pleased that the Chrome piece on the front bumper has a larger gap on one side that is very noticeable. I want that fixed! Where the drivers side fender meets the bumper is not fitting just right! I want that fixed. And my lane assist and cruise control is not working and they said they had to calibrate it but now it is not working and it was definitely working before. I absolutely need that fixed!!! Now I have to go to Caliber Collision in Florida to get these repairs done! Not so happy!!!

Customer Service

Everyone was very helpful and nice!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I’ve already shared my experience with the shop with my friends, family, and neighbors. Best experience to date with a collision repair center.

Repair Quality

I have some concerns about the difference in paint look on the body vs the new bumper but it was explained to me it’s difficult to match the factory look.

Customer Service

Everyone I spoke with was very kind and professional. Definitely a great experience.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jacob Hardeman did great work. 👍

Likely to Recommend

Repair Quality

Jacob Hardeman did fantastic repair work on my car.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Can’t even tell it was ever wrecked, I’m talking about solid quality work. Will absolutely take future bodywork repairs to them.

Customer Service

Great communication and timely text updates to keep you in the loop. Staff was friendly as well!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had a wonderful experience with Caliber Collision. I received constant updates on my car repair progress. Staff were very friendly and attentive. I definitely recommend this body shop. Thanks

Likely to Recommend

Highly recommend it

Repair Quality

Awesome customer service and repair job

Customer Service

5 Star

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

10 out of 10

Repair Quality

Amazing service and repairs were perfect

Customer Service

Incredibly nice folks

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The car looks brand new; you would never know it had been damaged.

Customer Service

Everyone was very kind and communicative. Best experience I have had getting a car worked on, easily. I really liked getting status updates.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Our car looks new!

Customer Service

Friendly and knowledgeable

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The whole team was so nice. Jacob made sure I was kept informed on my vehicle and Ms. Terry was like the sweetest lady. Great people to work with.

Likely to Recommend

Jacob and Terry were so helpful and professional. They kept me informed and were very nice. Highly recommend!

Repair Quality

Car looks great

Customer Service

Terry was awesome!

Kept me Informed?

Yes

Ready on Time?

Yes

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