Caliber - Pelham

4.8 (1,002reviews)
94%
2561 Pelham Pkwy,  Pelham,  AL  35124

In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,002)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text updates that kept them informed throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new or better than before. Timeliness was a strong point, as many vehicles were completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond were frequently mentioned. A few customers noted areas for improvement directly from their experiences, including occasional delays in completion dates, inconsistent proactive communication requiring follow-up calls, and isolated fit-and-finish concerns post-repair.
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"Excellent professional repair service and customer service. All of my vehicles safety functions were perfectly ..." Read more
"AMAZING all around! From the moment I dropped my 2025 Lexus NX off at Calibur, to every text I received that ..." Read more
"Service was A+. Frequent communication, fast service and impeccable work. I definitely recommend Caliber Collision and will ..." Read more
"I was very satisfied with the work that was done on my car, and the time it took was unbelievable. Although ..." Read more
"Terrible service and my vehicle was held there for over 2 months and still awaiting parts to be put on"
"Excellent work and communication! I've never had any other body shop or garage keep me informed on the status of the repair like these guys did. ..." Read more
"Caliber kept me informed daily. Sometimes more than once a day. Best car repair service Ive ever experienced. Thank ..." Read more
"Communication was very very difficult and inconsistent, I had to call every few days to know what was happening."
"I wish there had been more communication about the work and completion dates. I felt like I was chasing updates"
"... Caliber is by far the most professional I have been to. Communication is the best when it is needed after an accident. Im not in a hurry to need repairs again but it is ..." Read more

My Experience

My Experience

I was so impressed from beginning to end with Caliber Collison. They informed me every step of the process and Jay texted me regularly about everything. And to add the cherry on top my car was cleaned and detailed when I picked it up. You guys are truly the gold standard.

Likely to Recommend

I would absolutely recommend them to anyone needing repair work. Sadly accidents do happen, but a place like Caliber Collison definitely makes it easier to recover

Repair Quality

The repair was perfectly done.

Customer Service

Their customer service was amazing. Not only were the repairs done wonderfully, they cleaned and detailed it before I picked it up!!

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Great customer service!! Communication and expectations concerning my car was timely and accurate.

Customer Service

My Experience

Mr. Wayne was really nice and always respectable while dealing with this situation and I think I would definitely recommend your services to others

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Repair Quality

Customer Service

Returned Clean

My Experience

This was an excellent experience during a trying time very professional I was kept in the loop all along the way of the repairs. Afterwards, the repairs were done, excellently very satisfied.

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Returned Clean

My Experience

I was very pleased with the level of professionalism with my auto repair. I would definitely recommend your company.

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My Experience

Great service was please with the out come

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Returned Clean

My Experience

Jay was great with communication and extremely friendly!

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Repair Quality

I am very satisfied with the work Caliber Collison did. The provided consistent and frequent update on the status of my vehicle throughout the process

Customer Service

Returned Clean

My Experience

Wade's communication and coordination were fantastic and the the tire shop did great work. The free car wash was a pleasant surprise. I am a person who worries a lot, and now those worries are gone. Couldn't possibly ask for more.

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Repair Quality

Customer Service

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Hood is still shaking and hearing some noise Not happy with the service advisor

Customer Service

Returned Clean

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Returned Clean

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Repair Quality

Great job

Customer Service

My Experience

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Returned Clean

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My Experience

Our third time to use Caliber, they always do a great job

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Repair Quality

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Returned Clean

My Experience

I just want to take a moment to recognize the exceptional service Jay provided for my vehicle. He truly went above and beyond, paying attention to the little details and making sure everything was taken care of properly. He kept me abreast of the process from the beginning to the end. It’s not often you come across someone who takes that much pride in their work and genuinely cares about providing great customer service. I really appreciate his time, effort, and professionalism. Thank you, Jay, for going the extra mile — it definitely did not go unnoticed!

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Repair Quality

Customer Service

Jay was extremely helpful and demonstrated exceptional customer service.