Caliber - Pelham

4.8 (1,008reviews)
94%
2561 Pelham Pkwy,  Pelham,  AL  35124
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In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,008)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and call updates that kept them informed throughout the repair process. The quality of repairs was a standout, with numerous customers noting their vehicles looked brand new upon return. Timeliness was also widely appreciated, as many vehicles were completed ahead of schedule. Staff professionalism and friendliness were repeatedly commended. A few customers noted areas for improvement directly from their experience, including occasional delays, inconsistent communication, and minor fit-and-finish concerns, but the overwhelming sentiment reflects a highly satisfying repair experience.
AI-Generated from reviews written in the last 12 months
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"Excellent professional repair service and customer service. All of my vehicles safety functions were perfectly ..." Read more
"AMAZING all around! From the moment I dropped my 2025 Lexus NX off at Calibur, to every text I received that ..." Read more
"Service was A+. Frequent communication, fast service and impeccable work. I definitely recommend Caliber Collision and will ..." Read more
"I was very satisfied with the work that was done on my car, and the time it took was unbelievable. Although ..." Read more
"The repair was perfectly done."
"5 stars! They finished my car repair a week before anticipated and did an excellent job. Wonderful service and I ..." Read more
"A+ work. Great prices. And super fast completion."
"... took far too long 3.7 months. During that time the estimated completion date was moved 19 times, the car was overdue to the completion date for a ..." Read more
"The return date was 4 business days ahead of the original estimate, so that was great."
"Took too long"
"Excellent work and communication! I've never had any other body shop or garage keep me informed on the status of the repair like these guys did. ..." Read more
"Communication was very very difficult and inconsistent, I had to call every few days to know what was happening."
"... to the completion date for a total of 22 days, and it took 8 calls, 11 texts, and 24 Carwise messages to get the job done. Even with the additional issues ..." Read more
"... Caliber is by far the most professional I have been to. Communication is the best when it is needed after an accident. Im not in a hurry to need repairs again but it is ..." Read more
"I wish there had been more communication about the work and completion dates. I felt like I was chasing updates"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I honestly couldn’t have asked for a better experience! I truly thought my vehicle would be a total loss given the extent of the damage, so I was beyond happy that the team was able to repair it. I especially want to recognize Jay and everyone who worked on my vehicle. The communication throughout the entire process was amazing. I received consistent text updates every step of the way and never once felt like I had to reach out for an update. Considering the amount of damage, getting my car back in less than a month was impressive. Thank you all for making what could have been a stressful experience such a smooth and positive one. I truly appreciate everything you did!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will tell my friends and family about you guys

Repair Quality

I was very satisfied, and everyone was very very nice and polite

Customer Service

Very satisfied

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Completely satisfied !!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I was so impressed from beginning to end with Caliber Collison. They informed me every step of the process and Jay texted me regularly about everything. And to add the cherry on top my car was cleaned and detailed when I picked it up. You guys are truly the gold standard.

Likely to Recommend

I would absolutely recommend them to anyone needing repair work. Sadly accidents do happen, but a place like Caliber Collison definitely makes it easier to recover

Repair Quality

The repair was perfectly done.

Customer Service

Their customer service was amazing. Not only were the repairs done wonderfully, they cleaned and detailed it before I picked it up!!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Great customer service!! Communication and expectations concerning my car was timely and accurate.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Mr. Wayne was really nice and always respectable while dealing with this situation and I think I would definitely recommend your services to others

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This was an excellent experience during a trying time very professional I was kept in the loop all along the way of the repairs. Afterwards, the repairs were done, excellently very satisfied.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very pleased with the level of professionalism with my auto repair. I would definitely recommend your company.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service was please with the out come

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jay was great with communication and extremely friendly!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I am very satisfied with the work Caliber Collison did. The provided consistent and frequent update on the status of my vehicle throughout the process

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Wade's communication and coordination were fantastic and the the tire shop did great work. The free car wash was a pleasant surprise. I am a person who worries a lot, and now those worries are gone. Couldn't possibly ask for more.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Hood is still shaking and hearing some noise Not happy with the service advisor

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

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