Caliber - Pelham

4.8 (948reviews)
95%
2561 Pelham Pkwy,  Pelham,  AL  35124

In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (948)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional communication throughout the repair process, with many highlighting the frequent text updates and proactive contact from staff. The quality of repairs receives outstanding feedback, with vehicles often looking better than before accidents and work completed to high professional standards. Timeliness is generally excellent, with many repairs finished ahead of schedule. Customer service is repeatedly described as professional, courteous, and helpful, with staff going above and beyond expectations. Areas for improvement mentioned by customers include occasional delays due to parts availability, some paint quality concerns, and the need for better coordination on completion dates.
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"... how pleased I was with my recent repair experience. The team was professional, communicative, and made the entire process smooth from start to finish. My ..." Read more
"Top tier work as well as customer service!"
"Best Service I have ever had in 30 years! Very professional. Great Updates etc! The Repairs were ..." Read more
"... me informed daily. Sometimes more than once a day. Best car repair service Ive ever experienced. Thank you Caliber." Read more
"Excellent professional repair service and customer service. All of my vehicles safety functions were ..." Read more
"A+ work. Great prices. And super fast completion."
"My vehicle was ready almost 2 weeks earlier than I expected."
"5 stars! They finished my car repair a week before anticipated and did an excellent job. Wonderful service ..." Read more
"My initial text said it'd be ready on 10172025 at 12:30pm. But wasn't ready until 4pm."
"... far, and Caliber was understanding with some topics. However it took far too long 3.7 months. During that time the estimated completion date was moved 19 times, ..." Read more
"Excellent work and communication! I've never had any other body shop or garage keep me informed on the status of the repair like these guys ..." Read more
"Caliber kept me informed daily. Sometimes more than once a day. Best car repair service Ive ever experienced. ..." Read more
"Really appreciate the communications on the status and the work looks great!"
"The text updates were a great way of keeping up with the progress."

My Experience

Excellent communication and service. Thank you to my service tech Wade.

My Experience

Well done in the time I was told.

My Experience

The service from start to finish was impeccable! From the first phone call with the receptionist, to updates via text, to picking up and seeing repairs was top notch. Professional, friendly and informative. Car looks brand new! Repairs look great!

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Returned Clean

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Great job fixing my broken mirror!

Customer Service

My Experience

Have been to several repair shops over the years. Caliber is by far the most professional I have been to. Communication is the best when it is needed after an accident. I’m not in a hurry to need repairs again but it is nice to know that Caliber is there when needed.

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Returned Clean

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Best repair shop. I was very satisfied

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Returned Clean

My Experience

We couldn’t be more pleased with the quality of work that was done on my husbands truck. David and the whole staff was amazing to work with and the communication was excellent. We will definitely be recommending your company and will only use y’all in future. THANK YOU for everything you did to make this as seamless as possible.

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Repair Quality

Couldn’t be more happy about the service. Truck looks amazing and communication was impeccable.

Customer Service

We are so pleased with the quality of work done to our vehicle. David was amazing to work with, stayed in communication with us. We will happily recommend Caliber to anyone in the future.

Returned Clean

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Repair Quality

There looks like small scratches on the driver's sideglass.

Customer Service

Excellent customer service

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Returned Clean

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I would recommend them to anyone 😁

Repair Quality

They did an outstanding job on my car 🚗

Customer Service

They did an amazing job on my car 🚗

Returned Clean

My Experience

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My Experience

The stuff are very nice and job well done

My Experience

Great communication with updates. Timely completion and friendly staff.

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Returned Clean

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None

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Very satisfied

Returned Clean

My Experience

Amazing job!