Caliber - Miami - S Dixie Hwy

Likely to Recommend - 5.0/5.0 -

As mentioned they made a stressful situation easy

Repair Quality - 5.0/5.0 -

Caliber's staff was very professional and patient with our needs. Once we dropped off the car we were informed of its progress the whole wat trough. I would highly recommend them

Customer Service - 5.0/5.0 -

Very satisfied. They made the process easy

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would recommend to any one that is looking for good service.

Repair Quality - 5.0/5.0 -

I had a great experience with Caliber during 2 consecutive car repaired. Clean and perfect services and a timely manner. Thank you for your services!

Customer Service - 4.5/5.0 -

Good job!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service! 👍🏼

Customer Service - 5.0/5.0 -

Pedro was very helpful and very professional

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They made it very easy with rental car via pickup and drop off: I was kept informed of the status of the repair

My Experience - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

My first experience with Caliber Collision was great, but this second time, the experience was disappointing.

Repair Quality - 0.5/5.0 -

I took the vehicle to the shop in North Miami for repairs, and they sent it to the one in Homestead. It took them over a month to finish the work, and they returned the vehicle to me with incomplete repairs; the bumper was even replaced with a different color.

Customer Service - 5.0/5.0 -

The service was good, but they never solved my problem; they just kept transferring me to the person in charge of the vehicle, who always told me a different story.

Returned Clean

Likely to Recommend - 5.0/5.0 -

definitely would refer Caliber Collison

Repair Quality - 5.0/5.0 -

kept me updated on repairs

Customer Service - 5.0/5.0 -

loved followup

Returned Clean

Likely to Recommend - 0.5/5.0 -

Definitely would not recommend Caliber. I took my car there because Progressive told me it was one of their recommended shops and the work would be guaranteed. But I would never use them again. Customer Service was terrible and after 5 1/2 weeks I got my car back with missing parts and am still going back and forth with my rep to be able to bring my car back in to repair the things that were not fixed.

Repair Quality - 0.5/5.0 -

The parts that were done do look great, but my car was given back to me without an undercarriage shield, with my hood lock still broken, and with a bad sensor that keeps making the ABS, traction, and emergency brake light come on. I'm waiting on my rep to get back to me on when I can bring my car back in

Customer Service - 0.5/5.0 -

Customer service was non-existent. Every update I got on my car (they had my car for 5 1/2 weeks) was because I called looking for an update. I was told three Wednesdays in a row that I would "get my car back by Friday", and when I didn't get a phone call on Friday I would call back to figure out what the issue was. It was incredibly frustrating. Both of the case managers I dealt with (Julio and Alex) would say things like "I'll give you a call Monday morning" and then I wouldn't hear back from them and have to call Caliber myself. Julio was nice and would apologize as he apparently had training he had to attend and wasn't always able to call, but still quite frustrating especially because every phone call was met with a delay.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Of course I would refer Csliber to everyone in similar need

Repair Quality - 5.0/5.0 -

Very pleasant people to deal with as well as very helpful and responding questions we had promptly

Customer Service - 5.0/5.0 -

As I mentioned before they were very helpful and all our questions were gladly answered

Returned Clean

Likely to Recommend - 0.5/5.0 -

I won’t recommend this shot to anyone else I have somewhat of experience, painting cars and I had a neighbor that used to paint cars so I know what good work looks like if it was any other older person, they would be just accepted the car the way it was with the drips with the orange peel with a clear chipping off and this is a 2026 car wheel lesson 700 miles so it needs to be up to par with a brand new car if they couldn’t get the job done they should’ve just told me

Repair Quality - 2.5/5.0 -

My experience started off smooth, but quickly went downhill due to poor communication and inconsistent timelines. I was given multiple pickup dates, only for them to keep getting pushed back. The first time I went to pick up my car, the work was not acceptable. The paint job was sloppy, with visible drips and overspray. This is a 2026 vehicle with less than 800 miles, so I couldn’t accept that level of quality. I also noticed the alignment issue immediately after the accident—my steering wheel was off (sitting around the 2 o’clock position), which clearly indicated something wasn’t right. I brought this up early on, especially since the accident directly impacted my wheel and tire (the rim was severely damaged, and I have terrain tires). Despite this, the alignment was never properly addressed. After more delays—over 30 days total—they told me they couldn’t confirm the alignment issue was caused by the accident, so insurance wouldn’t cover it. Their solution was for me to take it elsewhere and handle it on my own. Communication throughout the process was poor. The initial representative, Emmanuel, rarely answered calls and mainly responded via text with generic replies. He even admitted he hadn’t inspected the car before calling it ready. On one visit, he was dressed unprofessionally, which didn’t inspire confidence. To their credit, they eventually corrected the paint job and covered the rental after the 30-day delay, but only after I escalated the issue and pushed for answers. Still, multiple missed deadlines and the unresolved alignment problem left me frustrated. In the end, I got my car back looking better, but not fully repaired—and now I have to spend more time and money to fix what should have been handled from the start. The general manager that his name was Joshua was very professional and really ended up helping me and got the job done but still my car steering wheel is sideways and I am not a mechanic so I really don’t know how to fix this.

Customer Service - 3.0/5.0 -

Customer service was OK. They would just basically tell me that they understand my concerns and my complaints.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had an excellent experience with Caliber Collision. The team was professional, communicative, and kept me updated throughout the entire repair process. The quality of the work exceeded my expectations, my car looks brand new! They made the process smooth and stress-free, and I truly appreciated their attention to detail and customer service. I highly recommend them to anyone needing collision repairs.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Complacida con la atención por parte de los que quedaron al tanto del auto. El señor julio siempre disponible para atender mis preguntas. Buen trato, precios razonables, buen trabajo y eficientes con el tiempo. Gracias

My Experience - 5.0/5.0 -

Everything was excellent. Very communicative, clean, and organized. Ricardo was very attentive. We are very grateful.

My Experience - 5.0/5.0 -

The service was great. Julio was great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 4.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

Will highly recommend

Repair Quality - 5.0/5.0 -

Great work and highly satisfied.

Customer Service - 5.0/5.0 -

Highly satisfied.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was perfect and we do appreciate it.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great team you have working there !!!

Customer Service - 5.0/5.0 -

Super nice and attentive

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Muy buena atencion la manager tiene un gran atencion con los clientes muy preocupada y muy trabajadora

Customer Service - 5.0/5.0

Returned Clean