Caliber - Midland - W Front St
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks good
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful, patient customer service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We are pleased with the work that was done. The fact that all of the work is under warranty is a blessing. They also sent messages and made nice calls to keep us informed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Vic was awesome handling the repair of my vehicle. I like the fact that I can call and ask him questions and he will call me back. Y’all did a great job and I love the way you have the business structured. Everybody there is so professional from the girl that answers the phone to management and the technicians. I will never take my car anywhere else. Y’all are number one in my book. Thank you again for doing such a great job, I just hope I don’t have to see y’all again for a long, long time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The were awesome to work with. It was an amazing experience . they are so professional.
My Experience - 5.0/5.0 -
Only a couple of small things were found wrong but no biggy. My son can live with it every thing else was wonderful
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good morning just wanted to say thanks you all did a wonderful job and got it out early which was grea because the rental was small for us thanks agaim
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Wu-Tang that the general manager did a wonderful job once he knew what the problems were. It was the people blow him that we were having problems. Yes, One left and not put them in a compromise situation. But overall, I’m OK. I have my truck back it looks great. I just wish there was better coordination of timing.
Likely to Recommend - 0.5/5.0 -
I would never recommend and I will never use the shop again
Repair Quality - 0.5/5.0 -
Picking up my car was a mess. I dropped of my rental before Picking up my car at calliber. Took 30 minutes waiting outside for my car to be brought around. When I went inside to ask about the car Sarah walkie talkie Jeannette. Jeannete waiting outside for a ket to open gate the whole time. The manager in office didnt even know and hurried to help. I was having a conversation with my husband and the receptionist Sarah inserted herself into our conversation. I explained i didnt nee her comment. And her reply was "I didn't need yours either" . Very unprofessional after I just paid out $6,000 to get my car fixed. After I paid I noticed the brand new bumper i had fixed was not on and clips showing. For $6,000 i expected better work. Todd the manager explained and apologized and promised to fix it. Todd later said the defrosters forgot to get plugged in also. Not good on a weekend I need defrosters. And Tuesday I get out of work and my car is dead. The did not connect my battery tight enough this whole time it got so loose it just came off by hand. I had to get help to tighten cords back to battery. Not a good experience this time nor the last time I had work done here. Im speaking out because receptionist is very rude only nice to who she want to be nice to. Customer service not the greatest from. Jeannette really couldn't explwhat I would ask or call back. And whoever is working on these cars is sending cars out unsafe!!! My car could have died in the middle of traffic and usually have kids with me. I understand certain things are out of your hands but making sure work being done is being done correctly and in timely manner. I had an out of pocket rental and Jeannette assumed I had 30 days rental.
Customer Service - 0.5/5.0 -
Receptionist is completely unprofessional and condescending. I didnt expect to get my car back to bumper off clips and battery not connect correctly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was told my car would be ready in 3 weeks and I got it back in 1 and a half! She ran like new! I have had very bad experience else where in Midland but Calliber Collison got it right!! Thanks so much!!
Customer Service - 5.0/5.0 -
I will definitely return my business if needed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This was one of the best experiences I have had with a car repair. You guys were professional and kept me updated on the progress. Víctor was super professional and friendly and very helpful during my experience.
Likely to Recommend - 5.0/5.0 -
I would not hesitate to recommend caliber at all
Repair Quality - 5.0/5.0 -
Awesome service and work. One of the best experiences on car repair I have had so far
Customer Service - 5.0/5.0 -
Excellent service. Vic was great
Likely to Recommend - 5.0/5.0 -
Janette was very knowledgable, great at updating, saw a potential issue w/ repair & took care of it, very nice & personable. Todd was great also…. Very helpful & resolved my ‘wind’ issue quickly. Loved the receptionist also.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
That is a trick question. Satisfied and completely satisfied are different. I am satisfied with my experience. 4 days in possession of my vehicle is a little early to determine if I am completely satisfied.