Caliber - Mishawaka

4.8 (2,061reviews)
95%
4110 Fir Road,  Mishawaka,  IN  46545
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,061)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text updates that kept them informed throughout the repair process. The quality of repairs was a major highlight, with numerous customers noting their vehicles looked brand new or better than expected upon completion. Many appreciated the above-and-beyond touches such as interior cleaning and exterior detailing. Timeliness was largely positive, with several customers noting their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their feedback, including occasional delays in completion dates, inconsistencies in automated text updates versus personal communication, and isolated concerns about paint quality and minor repair issues upon pickup.
AI-Generated from reviews written in the last 12 months
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"The team at Caliber went above and beyond to restore my truck to the beautiful vehicle it was before the accident. I appreciated the constant ..." Read more
"The car was returned to me with scuffs all over the area they worked on. I brought it back and the manager talked down to ..." Read more
"I loved the repair! Everything looked perfect, even better than the day I bought it. The turnaround time was extremely fast, and I was ..." Read more
"... job looks awesome, detail job was amazing as well, truck looks better than brand new." Read more
"They went absolutely above and beyond what I could hand ever expected. GREAT communication, FRIENDLY staff, AWESOME experience. ..." Read more
"... insurance, and scheduling the repair was so simple. I appreciated the text updates because it let me know what to expect. Customer service was excellent. With a busy schedule ..." Read more
"... going into detail of what was going to be done and great communication throughout the whole process." Read more
"The communication from day 1 has been phenomenal. I appreciate the updates and quick answers."
"The repairs and customer service were great! The automated text updates, not so much. The information was not always accurate. A text from an actual person would have been better. ..." Read more
"... customer satisfaction. Communication could improve - automated texts are heavily relied on. I talked to at least 4 different people about my vehicle and each time I had to explain the ..." Read more

My Experience

My car looks new again

My Experience

Although it took longer for the job took longer than anticipated through no fault or their own. They went out to make sure that all our needs were met. Not to mention they did a fabulous job.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very happy either the repairs on my car as well as the great customer service and the timely manner in which they finished my vehicle💙

My Experience

My Experience

Your team was very professional and made everything seamless. Great job!! Thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I really enjoyed the text updates and the walkthrough of the damages/repairs done.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much!!! From start to finish this has been the best experience I have had!!! I can't thank you enough!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Working with Caliber Collision has by far been the best experience I have ever had with a collision center. They were extremely friendly and helpful right from the start. They walked me through the process of the repairs. They send you text message updates daily so you can track the progress of the repair. Anthony was great to work with. He was detailed in explaining the process and would answer any of the questions I had. The car came out of repairs and looked great. They cleaned the interior of the car so nicely even though the repairs were on the back of the car. They even finished up the repair several days early. I would recommend Caliber Collision if you need your car fixed after an accident.

Likely to Recommend

Repair Quality

Customer Service

Caliber Collision were extremely helpful and professional. They kept us up to date throughout the whole repair process and even got our vehicle finished several days ahead of schedule Anthony oversaw the whole process and was extremely helpful and friendly.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Brandon was an excellent listener and communicator and the work looks wonderful.

My Experience

My Experience

Anthony was absolutely outstanding. Kept me informed every step of the repair process and I can’t compliment his professionalism enough. Absolutely a 10 out of 10. Thank you again Anthony

My Experience

My Experience

My Experience

Overall very helpful and efficient with all aspects of the repair. Car looks great and we were kept informed all through the process.

Likely to Recommend

Have already spoken to people about the great service.

Repair Quality

Damage is gone and paint looks great.

Customer Service

Friendly front desk person, great “estimate people”, and great communication. Car looks great.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Caliber was very professional kept me informed about the process of the repair and delivered on time.

Customer Service

Very satisfied

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

None

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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