Caliber - Mishawaka
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The process was painless, communication was great, everyone was super friendly, my car was done quickly and it looks amazing! Would definitely recommend!!
My Experience - 0.0/5.0 -
I called on Feb. 26 & asked if I should bring the car in ahead of time for evaluation of what parts would be needed. I was told, "No. We have all we need from the insurance company." I turned the car in on March 2. I was told I would be getting updates on what was happening. The rental company indicated that from the info they had from Caliber that my car should be ready on Thursday (March 5), but noted sometimes Caliber takes a little longer. On March 6, I called Caliber. 1. I had received no updates as promised. Yana checked her text info, and sent me a text so we could check it. I got it and responded. 2. I was told the parts were all in and now they were moving to painting and then they would be in drying and then assembly. She said the car should be ready the middle of next week!! So... now my insurance would be paying more days for the rental and I would be paying more days for an option I had chosen as well. As it turned out, the car was ready on (Monday, March 9. I received a text while I was shopping in Plymouth (about half way between my home and Caliber). So I opted to go get it. All that went really well. The car looks great. Lyanna and Michelle and the young man who works in the office (I am sorry, I forgot his name,) were all very nice. I just think if Caliber had ordered the parts before the car was turned in, it would have saved rental costs for USAA and for me. Otherwise, my car looks like new. I am pleased with that and the courtesy of the employees. Thank You, Fran Schleg
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My repair was done faster than expected and under budget
Customer Service - 5.0/5.0 -
All staff were friendly and answered all of my my questions
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Overall I am very pleased. The only issue I had was that the new mirror put on the car is red, compared to the existing which is black. However, it is functional and that is the only thing that actually matters to me.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Couldn’t have been simpler. Thanks.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very good job and thanks for cleaning the car. Jerry
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
When asked if I had anything valuable in my car, I didn’t think my son’s hoodie counted yet it disappeared never to be seen again. It wasn’t explained my car would need cleaned & everything would be removed either.
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
My Experience - 0.0/5.0 -
Seemed to take too long. How could we have possibly made it shorter? Is Pre-order parts an option?
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Repair was excellent; price was very good, much less than another quote. Wish we could have shortened the time down from 10 days in the shop. Maybe some way to preorder parts? I'd do them again!
Customer Service - 5.0/5.0 -
10 - customer abc was excellent. Imagine - a woman appraiser who knew what she was talking about better than me!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Just need to call the customer back on the day you said you would call.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
Did not call back when was told I get a call
Returned Clean
Likely to Recommend - 5.0/5.0 -
Most definitely.
Repair Quality - 5.0/5.0 -
A-1 work
Customer Service - 5.0/5.0 -
All personnel were very kind and no questions unanswered.
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very professional and informative
My Experience - 5.0/5.0 -
Mike and the crew did a great job with a vehicle that means a lot to me and my family.