Caliber - Missoula - Birch St

4.9 (431reviews)
99%
1944 Birch St,  Missoula,  MT  59808
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In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (431)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many highlighting exceptional attention to detail, flawless repairs, and vehicles returned looking brand new, often cleaner than when dropped off. Communication was a standout strength, with customers appreciating frequent text, email, and phone updates that kept them informed throughout the repair process. Timeliness was frequently celebrated, with numerous customers noting their vehicles were completed ahead of schedule. A few customers noted initial communication delays or extended timelines, but many acknowledged these improved as the process progressed. Overall, the vast majority of customers expressed high satisfaction and indicated they would strongly recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... Caliber Collision for my Toyota RAV4, and once again they delivered exceptional service from start to finish. Their team communicates clearly, sets realistic ..." Read more
"Phenomenal service across the board. Very personal staff, great attention to detail, and excellent workmanship."
"... repaired way faster than the estimated time given. The service was top notch and all of the staff was friendly and helpful. All of my questions were answered promptly ..." Read more
"... will always come to them moving forward as their staff went above and beyond to repair my vehicle. They are very communicative and efficient with time. ..." Read more
"I am incredibly pleased with the quality of my repair! My car looks better than it ever has."
"A week before promised very pleased"
"Great job on the work, completed it earlier than estimated. Smooth and painless process all around, stellar service"
"Completely satisfied with the work, it just took a week longer than initially planned for."
"It was fine since you paid for a rental car but it took over a month and they kept moving it back. The fix seems fine they were just scattered. If ..." Read more
"... Collision delivered outstanding customer service. From the front desk to the technicians, everyone was friendly, attentive, and genuinely committed to helping ..." Read more
"... was informed completely through the whole process. I knew where the repair was at any given time." Read more
"... ever any damage. I was really impressed with the prompt communication at every stage of the repair process. Lastly, I can't believe how fast the turn around ..." Read more
"... that Ive experienced! Very nice team members and loved the updates thru texts! Will definitely recommend!" Read more
"I was very disappointed with the communication regarding the pick-up, and in discussion with the service manager, he inferred ..." Read more

Likely to Recommend

Best body service I have had.

Repair Quality

Repair was perfect, and then Caliber went above and beyond by buffing other outside bits out and cleaning most of the interior! Really great job.

Customer Service

Very friendly, clear, and helpful customer service. Exceptional.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Excellent work - great staff.

Likely to Recommend

Repair Quality

Was updated on repair progress daily. Tasha was a pleasure.

Customer Service

See last

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you, you all did a great job! I appreciate the amount of time it took to get my nissan back to me. 🙂

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

10/10 for them!! staff are very friendly and accommodating. they will update you of the progress of their work. the job is done by true professionals!! i dropped off my car Tuesday and i got it after 3 days! 4 days early than the expected date. they even delivered my car at my workplace for free!!! in stevensville because they know that i didnt avail a rental car. Thank you Mr. Josh Gardner and to the rest of your team! You guys are amazing..

Likely to Recommend

Highly recommended!

Repair Quality

i am very satisfied with the repair. its very impressive that it only took a couple of days for then to finish! staff are very accommodating and friendly and whats really amazing with them is they delivered the car for me!! Thank you Mr. Josh! U guys are awesome!

Customer Service

Very friendly!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All the crew was wonderful and helpful with great communication along the way and always made me feel like I came first.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely will be recommending your company to my friends and family!!!!

Repair Quality

Overall GREAT customer service!!! They did a great job and answer every question I had throughout the process. And with this happening 15 hours from my home, they were as helpful as they could be.

Customer Service

Tasha was AMAZING!!!! She was so very helpful with every question I had and scenarios I brought up. Second to none

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

i don’t have a lot of experience with crash repair (luckily). but if i have more i would come straight back to caliber- the timing and ease and thoughtfulness of this shop is amazing— thank you so much

My Experience

I appreciate the fact that I was informed every step of the way and that they went beyond the cosmetics and brought my car to les schwab to check to make sure it was safe.

My Experience

Caliber Collision went over and above the call of duty with my repair on my Nissan rogue. I am very impressed with their timeliness, professionalism, and courtesy. I will highly recommend them to others.

Likely to Recommend

Repair Quality

Caliber did an amazing job on my car, 2 days earlier! Very personable, prompt, and professional. I would highly recommend Caliber collision.

Customer Service

Personnel at the shop went above the call of duty!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tosha and the Missoula team did a great job of repairing the car in a very timely manner. The final bill was even under the estimate. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did a great job on my car and with communication!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great experience

Repair Quality

Caliber kept me apprised of the work being done, time lines and any issues. They did a great job and the result looks great

Customer Service

All over it

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks to you and your team for replacing the front bumper on my Ford truck. Your staff were friendly and knowledgeable and made the repair process on my Ford go smoothly. Thanks for doing an outstanding job repairing my Ford truck.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Mike Garcia and everybody at Caliber in Missoula did an amazing job. Thoroughly impressed.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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