Caliber - Missoula - Birch St

4.9 (446reviews)
98%
1944 Birch St,  Missoula,  MT  59808
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In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (446)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many highlighting exceptional attention to detail, flawless repairs, and vehicles returned looking brand new, often cleaner than when dropped off. Communication was a standout strength, with customers appreciating frequent text, email, and phone updates that kept them informed throughout the repair process. Timeliness was frequently celebrated, with numerous customers noting their vehicles were completed ahead of schedule. A few customers noted initial communication delays or extended timelines, but many acknowledged these improved as the process progressed. Overall, the vast majority of customers expressed high satisfaction and indicated they would strongly recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... Caliber Collision for my Toyota RAV4, and once again they delivered exceptional service from start to finish. Their team communicates clearly, sets realistic ..." Read more
"Phenomenal service across the board. Very personal staff, great attention to detail, and excellent workmanship."
"... repaired way faster than the estimated time given. The service was top notch and all of the staff was friendly and helpful. All of my questions were answered promptly ..." Read more
"... will always come to them moving forward as their staff went above and beyond to repair my vehicle. They are very communicative and efficient with time. ..." Read more
"I am incredibly pleased with the quality of my repair! My car looks better than it ever has."
"A week before promised very pleased"
"Great job on the work, completed it earlier than estimated. Smooth and painless process all around, stellar service"
"Completely satisfied with the work, it just took a week longer than initially planned for."
"It was fine since you paid for a rental car but it took over a month and they kept moving it back. The fix seems fine they were just scattered. If ..." Read more
"... Collision delivered outstanding customer service. From the front desk to the technicians, everyone was friendly, attentive, and genuinely committed to helping ..." Read more
"... was informed completely through the whole process. I knew where the repair was at any given time." Read more
"... ever any damage. I was really impressed with the prompt communication at every stage of the repair process. Lastly, I can't believe how fast the turn around ..." Read more
"... that Ive experienced! Very nice team members and loved the updates thru texts! Will definitely recommend!" Read more
"I was very disappointed with the communication regarding the pick-up, and in discussion with the service manager, he inferred ..." Read more

My Experience

Communication was wonderful, they were very patient with me and my 500 questions as this was the first time I have had a car in the shop. Nice and friendly service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Your a great place to have work completed as promised!

Repair Quality

The vehicle was completely done to perfection and if we ever need any of our vehicles repaired we will use Caliper again! Respectfully, Rich Wiseman

Customer Service

Outstanding!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I would recommend Caliber Collision - Missoula - Birch St to anybody and everybody. They took in my car the day after I contacted them and they sent me text messages every day letting me know the status of the vehicle. They were incredibly polite and professional, and they did a wonderful job on my repairs.

Likely to Recommend

Repair Quality

Caliber Collision - Missoula - Birch St on the repairs for my 2022 Toyota RAV4. They took my car in the day after I called and sent me text messages every day as to the status of the repairs. The staff was professional and polite and the bodywork was top-notch I would recommend them to anybody and everybody.

Customer Service

Very professional, courteous, and conscientious

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Outstanding service and workmanship. Car looks great and everyone went outside and above the scope of work to bring together an excellent finished product.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was so pleased with their service. The communication app was so nice to have and I loved having an estimated date for completion from the very beginning. They took care of my mom’s car too and were very accommodating. Even delivery my car to my home when it was complete as I was out of the country. Much appreciated.

Likely to Recommend

So much so that my mom’s car was there first for repairs then we went with Caliber for my car.

Repair Quality

Beyond satisfied! I highly recommend Caliber!

Customer Service

Excellent communication. I especially love the text options. This was very helpful as I was out of the country.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Mike and the rest of the crew were great to deal with and I felt well taken care of and I would highly recommend you to others. (Enjoyed the free popcorn as well.) Gratitude!

My Experience

Mike was great on keeping me updated throughout the process. The truck looks good as new. Thanks to all involved with this.

Likely to Recommend

Repair Quality

Customer Service

They kept me updated with the repair timeline and finished my truck quickly.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It looks great! I was impressed with the professionalism of the entire staff and appreciated how it was completed in a timely manner. Thank you!

Likely to Recommend

Best body service I have had.

Repair Quality

Repair was perfect, and then Caliber went above and beyond by buffing other outside bits out and cleaning most of the interior! Really great job.

Customer Service

Very friendly, clear, and helpful customer service. Exceptional.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Excellent work - great staff.

Likely to Recommend

Repair Quality

Was updated on repair progress daily. Tasha was a pleasure.

Customer Service

See last

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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