Caliber - Morgantown
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Although it took a long time to get my truck back they did a great job on the repair
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The problem is the disconnect with the automated system that sends messages of when your vehicle will be completed! I got a message every few days stating expected completion date and pick up! On the day of and a few hrs prior to the projected pickup time I luckily called to see what time they closed only to find out that my vehicle was not done and wouldn't be done until five days later! To me that is not acceptable! If the system is not going to be monitored or accurate on the day of projected pickup atleast have the courtesy to call the customer preferably the day before and let them know if you don't want him/her angry when they show up to get their vehicle or in my case miss a days work only to find out it's going to be 5 more days! Everything else went great!
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0 -
Repais looks good! Automated email system notification for completion is my only major complaint!
Customer Service - 2.5/5.0 -
Automated system that sends e-mails to keep the customer posted as to when their vehicle will be completed needs someone to keep it updated! On the day that I was continuously sent emails every few days that my vehicle would be done with the time of pick up also stated I called a few hrs before stated pick up time only to learn that it would be five more days before it was actually done! That is not acceptable! This system is only going to make additional people angry like I was. My wife and I both cleared our schedule so we could pick up her vehicle. I missed work and my wife canceled a dr appointment that she will have to wait several months again on.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs looked great can’t tell there was any damage
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 3.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
When I received my vehicle back, it looked brand new. Very satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service. Great work. Timely.