Caliber - Morrow

My Experience - 0.0/5.0 -

I sent my car in for a body work on the bed of my truck. But somehow my car interior has been stripped and improperly put together. I have no ideas what painting the bed of the car had to do with removing door seals dash board covers etc

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

Was not satisfied at first but after talking to the manager everything went well and I was happy with the resolution

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

Took too long to fix simple side mirror

Customer Service - 2.5/5.0 -

Wasn’t attentive

Returned Clean

My Experience - 5.0/5.0 -

Thank U for the speedy repair, Great customer service and hospitality . Everyone explained each step thoroughly to ensure I was worry free.

My Experience - 5.0/5.0 -

Thank you for your patience, care & customer service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

It was amazing and Teresa was great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone who assisted me was really great, especially Tría. She handled everything quickly, and I was very satisfied with the work done. If I ever need anything in the future, I will definitely come back.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The quality of the repairs on my vehicle was excellent, and everything was handled professionally and efficiently. I want to recognize Ms. Teresa for going above and beyond. It’s rare to find service like that these days, and I’m extremely grateful. I highly recommend this company to anyone looking for quality work and outstanding customer service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I had a great experience with this company from start to finish. The quality of the repairs on my vehicle was excellent, and everything was handled professionally and efficiently. I especially want to recognize the Ms. Teresa for going above and beyond.The level of dedication and customer care truly stood out and made the entire experience even better. It’s rare to find service like that these days, and I’m extremely grateful.

My Experience - 5.0/5.0 -

Good Job

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great quick service. I was handled with care from dropping the car off to getting to my rental. My car was done quicker than expected and the outcome was great. Thank you all!!!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Staff and service were great and timely. I was only concerned to discover that my claim was processed through my insurance when it should have been processed through the at fault driver’s insurance. That was disappointing, but the correction was quickly taken care of. Mistake made, but I would definitely return. Thanks Caliber!!!

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

They are good at communicating and understanding to the customer I would recommend them if your in need of repairs

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

There was a few spots that were missed that needed to be fixed. Location included door handle on driver side, and a few linear scratches on driver side rear as well.

Customer Service - 5.0/5.0 -

The process was smooth and efficient. My advisor Melanie was consistent with updates and had a friendly demeanor which made the process easy to follow and relaxed.

Returned Clean

My Experience - 5.0/5.0 -

The only complaint I have is I wish they would have washed and detailed the whole truck so I can see how the paint matches to the whole truck other than that, Service was good. I do want to comment miss PritchardI'm pretty confident that's not the way you spell her name or last name. Think her first name is LINDA. She was amazing. She's the office lead. I guess at the Morrow caliber on Richard Parkway, Service was good but attitude was better in my service advisor was good Also, I think her name is Triah I don't know if I spelled that correctly.

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0 -

3 delays during the process. Hours of operation not good for someone who has a traditional job. Wasn't given license plate bracket

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

I enjoyed Tria she made my in and out process so easy. This was my first time using Caliber. I will definitely come back in to get repairs. Thank you for an awesome experiance!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very professional job. Car returned clean. Repair was ‘like new’.

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Overall, Caliber Collision did a very good job in repairing my vehicle. The improvement that I would submit is communication. It tool a week for the first communication. Then I was communicated that my vehicle would be ready on a certain date, but when I called on that date, it was not ready. I had to make several multiple calls to get updates. The last update I received for when the vehicle would be ready actually happened.

Customer Service - 3.5/5.0 -

Overall, Caliber Collision did a very good job in repairing my vehicle. The personnel was professional and courteous.

Returned Clean