Caliber - Morrow

My Experience - 5.0/5.0 -

Loved the communication with keeping us informed on every step of the repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication and customer service

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Service was great, my advisor and the front lady were sweet, all I needed was a piece of apple pie from those 2 lol.... my only gripe is the carwise service not being accurate in the beginning, but other than that no gripes.

Likely to Recommend - 4.5/5.0 -

USED YOU IN THE PAST WHEN I WAS REAR ENDED

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Will and already have referred two family members and friends

Repair Quality - 5.0/5.0 -

Excellent customer service and totally satisfied with the work done on my vehicle.

Customer Service - 5.0/5.0 -

Ms. Linda and Ms. Melainie were and are the best people to ever work with when dealing with cars.

Returned Clean

My Experience - 5.0/5.0 -

Ms. Linda , and Ms. Kia Williams provided me with the most professional service on every visit. Hopefully I won’t have to visit a collision center again, but if I do it will be at this location.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I was referred years ago and it is the only Collision repair shop I ever use.

Repair Quality - 5.0/5.0 -

I have been a CALIBER customer before. The service from drop off to pick up is without exception flawless. My Service Rep Melania was extremely professional and kept me updated throughout the repair.

Customer Service - 5.0/5.0 -

Ms. Linda made me feel welcomed, heard, and appreciated. She made the paperwork a breeze.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Wes has been great he listened to all my concerns and that has showed me that he is the best guy to do the job, he has great communication skills and that provides the best customer service experience I ever had thank you Wes I very much so appreciate you!!!! 10 out of 10 Mz Kay

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

We were kept informed about what was going on with the repairs on our Lincoln Corsair. Tria was very professional and polite.

My Experience - 5.0/5.0 -

The Caliber staff from the front desk Ms Linda to the back Ms Teresa was very professional and did everything necessary to make sure my vehicle and paperwork was do everything correctly. I appreciate your staff that's why I have used Caliber on other occasions. Thank you for your service

My Experience - 5.0/5.0 -

The repair was timely and the representative kept me updated.

Likely to Recommend - 5.0/5.0 -

Will recommend for someone in need of repairs

Repair Quality - 5.0/5.0 -

The repair was timely

Customer Service - 5.0/5.0 -

The representative was courteous and gave me updates from time to time

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would absolutely recommend Caliber Collision.

Repair Quality - 5.0/5.0 -

I experienced phenomenal service from the beginning of my interaction until I picked up my car. I've been in several accidents before, but I have never experienced a high level of service that is provided by your organization.

Customer Service - 5.0/5.0 -

I'm completely satisfied with all the services.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Tria was very thorough about the process. She explained what needed to be done and approximately how long it would take. Excellent service!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

It was A1 customer service from the beginning to the end. Linda was amazing and Melinda as well. Well the last who’s name started with the letter M

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0 -

The extended wait, the missing trim and the fact that my bed cover now leaks and I will have to reinstall it is not real pleasing.

Repair Quality - 5.0/5.0 -

While the repair is quite good, it was returned without a small trim piece.

Customer Service - 2.5/5.0 -

It took a full month to repair a small tear in the driver rear bed panel and broken taillight of my truck.

Returned Clean

My Experience - 5.0/5.0 -

All of the work to my car was done well. It looked better than when I first purchased the vehicle. The customer service was excellent making the entire process smooth.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I am extremely disappointed with the service and repair experience I received from Caliber Collision. What should have been a smooth and professional repair process turned into a stressful, inconvenient, and frustrating situation from beginning to end. There were multiple issues with my vehicle that were not properly addressed, even after I specifically brought my concerns to the attention of the body shop staff. Instead of ensuring everything was corrected before releasing my vehicle, I was repeatedly given inaccurate information and left to deal with unfinished work on my own time. On 4/29, I received a message stating that my vehicle was still on track to be completed on 4/30. Then, at 7:00 AM on 4/30, I received another message saying my vehicle was ready for pickup. To avoid any confusion, I called the body shop around 7:30 AM to confirm everything was completed and ready. The front desk representative assured me that everything was fine and stated they would notify my adjuster that I called. However, when I arrived around 3:30 PM to pick up my vehicle, I was suddenly informed that my car was “being cleaned,” only to then be told the rim still needed to be switched out at Goodyear because they “didn’t have time” to complete it before my pickup. I was then given two unacceptable options: either wait while someone took my vehicle to Goodyear or handle the issue myself. This was completely unprofessional and unacceptable. The work should have been fully completed before I was notified that my vehicle was ready. I have a busy schedule, and that day was my only opportunity to handle important responsibilities, including my tag and emissions before the end of the month. My birthday had already passed during this repair process, and instead of finally having closure, I was left dealing with more inconvenience and stress. To make matters worse, when I contacted the adjuster, Tria, to express my concerns, I felt dismissed. While she apologized repeatedly, the responses only added to my frustration because there was no accountability for the poor communication and lack of preparation. Offering to send a technician out to put on a spare tire after I had already arrived for pickup was not an appropriate solution. Additionally, there is still visible damage on my vehicle that should have been repaired when the bumper was reinstalled, but it was overlooked entirely. I have since had to call back and complain again because the repairs were incomplete and below standard expectations. This entire experience made it clear that customer convenience and quality service were not priorities. I felt rushed through the process rather than genuinely cared for as a customer. Between the poor communication, unfinished repairs, wasted time, and lack of attention to detail, this has been one of the worst repair experiences I have ever had. I will not be returning to Caliber Collision in the future, nor would I recommend this location to anyone else. Customers deserve honesty, professionalism, proper communication, and complete repairs before being told their vehicle is ready for pickup.

Customer Service - 1.5/5.0

Returned Clean