Caliber - Morrow
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
All of the work to my car was done well. It looked better than when I first purchased the vehicle. The customer service was excellent making the entire process smooth.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I am extremely disappointed with the service and repair experience I received from Caliber Collision. What should have been a smooth and professional repair process turned into a stressful, inconvenient, and frustrating situation from beginning to end. There were multiple issues with my vehicle that were not properly addressed, even after I specifically brought my concerns to the attention of the body shop staff. Instead of ensuring everything was corrected before releasing my vehicle, I was repeatedly given inaccurate information and left to deal with unfinished work on my own time. On 4/29, I received a message stating that my vehicle was still on track to be completed on 4/30. Then, at 7:00 AM on 4/30, I received another message saying my vehicle was ready for pickup. To avoid any confusion, I called the body shop around 7:30 AM to confirm everything was completed and ready. The front desk representative assured me that everything was fine and stated they would notify my adjuster that I called. However, when I arrived around 3:30 PM to pick up my vehicle, I was suddenly informed that my car was “being cleaned,” only to then be told the rim still needed to be switched out at Goodyear because they “didn’t have time” to complete it before my pickup. I was then given two unacceptable options: either wait while someone took my vehicle to Goodyear or handle the issue myself. This was completely unprofessional and unacceptable. The work should have been fully completed before I was notified that my vehicle was ready. I have a busy schedule, and that day was my only opportunity to handle important responsibilities, including my tag and emissions before the end of the month. My birthday had already passed during this repair process, and instead of finally having closure, I was left dealing with more inconvenience and stress. To make matters worse, when I contacted the adjuster, Tria, to express my concerns, I felt dismissed. While she apologized repeatedly, the responses only added to my frustration because there was no accountability for the poor communication and lack of preparation. Offering to send a technician out to put on a spare tire after I had already arrived for pickup was not an appropriate solution. Additionally, there is still visible damage on my vehicle that should have been repaired when the bumper was reinstalled, but it was overlooked entirely. I have since had to call back and complain again because the repairs were incomplete and below standard expectations. This entire experience made it clear that customer convenience and quality service were not priorities. I felt rushed through the process rather than genuinely cared for as a customer. Between the poor communication, unfinished repairs, wasted time, and lack of attention to detail, this has been one of the worst repair experiences I have ever had. I will not be returning to Caliber Collision in the future, nor would I recommend this location to anyone else. Customers deserve honesty, professionalism, proper communication, and complete repairs before being told their vehicle is ready for pickup.
Customer Service - 1.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent work ladies! Thank you for being friendly faces during this stressful time. Your updates were thorough and consistent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Seamless
Customer Service - 5.0/5.0 -
They were kind and provided consistent updates
Returned Clean
My Experience - 5.0/5.0 -
Tria was great! Tria and all the staff is excellent, knowledgeable and keeps you well informed. I would recommend this shop to anyone needing paint and body work! Thanks for everything you do
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My Acura looks great. I very much appreciate the daily updates on my vehicle and the time taking to update the process. Your team did a excellent job.
Likely to Recommend - 5.0/5.0 -
Just excellent service and detail would recommend Caliber to anyone I come across that need Collision service.
Repair Quality - 5.0/5.0 -
great service and I love the up to date information on the progress of my vehicle.
Customer Service - 5.0/5.0 -
Excellent customer service. She was great.
Returned Clean
My Experience - 5.0/5.0 -
Excellent job well done 👏
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
There was a slight blemish where the paint chipped off so I covered it with a flag decal.
Customer Service - 5.0/5.0 -
The staff was exceptionally polite,helpful and courteous.
Returned Clean
My Experience - 5.0/5.0 -
Caliber Collision was professional and very helpful from the beginning of the process to the end. I was kept abreast of any changes and updated on completion of repairs. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
She like the work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This is the second time I’ve had some work done with this company and once again. You all did not disappoint. I’m very satisfied and happy with the final results on my truck. Thank You so much. You guys are great. Two thumbs way up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication was key. Service was top notch
My Experience - 0.0/5.0 -
This is the 2nd vehicle we had repaired and this last one cost almost $30,000. When we received it there was over spray on the running boards and rims. I think it would be a good business practice to clean the vehicle before the customer shows up to pickup the vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks brand new
Customer Service - 5.0/5.0 -
Great staff. Everything was in order
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
All the staff is great! Thank you Tria ,you are fantastic. My vehicle is like new ,you have made me hole again. I will definitely recommend this location to everyone. Thank you!!