Caliber - Morrow - Mt Zion Blvd

My Experience - 0.0/5.0 -

Didn’t have the right grill on my car. Also the hood for my stick to hold up my hood was not under my car.

My Experience - 5.0/5.0 -

I had an excellent experience with Caliber Collision from start to finish, the service was top notch and the entire process was smooth. The team not only handled the repairs with great care but also arranged for rental service pickup and drop off, which made everything so much easier. A special thank you to Ashley, who kept me updated throughout the process. Her clear communication and attention made the whole experience stress-free. I really appreciated her professionalism and the way she went above and beyond to make sure I always knew what to expect. I couldn’t be happier with the service and would definitely recommend your company to anyone needing collision repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I recently had my vehicle repaired at Collide Collision and the quality/entire experience was exceptional from start to finish. From the moment I dropped my car off until the time I picked it up, the team provided outstanding service. A special thank you to Ashely, who made the process seamless by keeping me updated every step of the way. Her professionalism, clear communication, and consistent updates gave me peace of mind throughout the repair process. The quality of the repair work and the excellent customer service truly exceeded my expectations. I highly recommend Collide Collision to anyone in need of reliable and professional collision repair services.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

This is my second time bringing my car here and I would definitely recommend Caliber Collision in Morrow, GA to my friends, family and colleagues. Everyone at Caliber Collision was Awesome.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Alicia and Ashley were awesome. They are professional, knowledgeable and very helpful. They anticipated my needs.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

You guys are the best, you kept me updated and the progress of my vehicle. Your customer service was the best when I came in all frustration 🫤, but you/ your team made me feel better. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Caliber did an outstanding job on my vehicle.

Customer Service - 5.0/5.0 -

Customer service was great, and communication with the team.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

They are my go to if anything was to happen to my car ever again...

Repair Quality - 5.0/5.0 -

This is my second visit to Caliber collision and this time they went over and beyond. My car looks Awesome. I couldn't believe the work that was done. I had to pull over and take pictures. My Nissan Sentra looked like a new car off the lot. Shout out to the team that did the repairs and details work inside and out, afterwards. And Linda was so sweet. Her customer service was Awesome. Front desk young lady was so gentle when she spoke. Thanks Caliber on Mt. Zion in Morrow Ga.

Customer Service - 5.0/5.0 -

It was an awesome experience!!

Returned Clean

My Experience - 5.0/5.0 -

They did an amazing job on my Sonata after it was rear ended. Looks like a brand new car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Ashley was professional and courteous. I appreciated the updates on my vehicle.

Likely to Recommend - 5.0/5.0 -

The work was completed to my satisfaction.

Repair Quality - 5.0/5.0 -

The repair was completed very efficiently. Ashley was courteous and professional. The updates were timely and appreciated.

Customer Service - 5.0/5.0 -

Addressed in the first question.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I would definitely recommend that everyone take their car to caliber collision, Mount Zion boulevard

Repair Quality - 5.0/5.0 -

A job well done

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I'm very satisfied with Caliber Collision service and the work that they have done on my vehicle. It's perfect, the color match is excellent and I love it.👌

My Experience - 5.0/5.0 -

Amazing service , Dean and his team was such a great help bringing my car back to life. it was a very fast process with no complaints.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I’ve been to this Caliber Collision before in 2022. The work that was done by those staff member was great. However, my experience this time is horrible. I don’t think I will be referring anyone to this location. I can only hope the other locations do better work.

Repair Quality - 0.5/5.0 -

Went to pick my car up on August 20th to find that the repairs in the approved estimate weren’t completely fixed. The car was painted but, None of the trim was fixed. The associate and the manager of the store tried to tell me it was every day wear and tear and that it was not a result of the tree falling on my car. However, it was not wear and tear. It was damage from the tree falling on my car. Also, did not appreciate the manager and the associate implying that I was lying about damage to the trim between the side right windows and rear bumper of my vehicle. Once I called State Farm’s claim office, they then admitted that they may have “missed a few details” and said they would complete the job. I informed State Farm that I left my vehicle (note mileage:18,362 miles) on the property on August 20th. State Farm called them yesterday August 28th asking about a new date of completion and no one at the shop knew the date. They told the State Farm rep that the associate that is handling my account was out for the day. It is now August 29th and I have not heard anything from Caliber Collision pertaining to the date of expected completion.

Customer Service - 0.5/5.0 -

Repair shops personnel: the receptionist is great. The advisor and the manager debated my vehicle concerns with me instead of listening and letting my insurance company handle it.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was kept informed every couple of days as to the status of my repairs

Customer Service - 5.0/5.0 -

My Service Advisor Ashley was very helpful and professional.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They are always good with customers

Customer Service - 5.0/5.0 -

Everything looks good so far

My Experience - 5.0/5.0 -

My truck look better than it did when I first brought it. I’m very happy with the services that I received.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The best and fastest service ever

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks good

Customer Service - 5.0/5.0 -

Kept me informed throughout the whole process

Returned Clean

My Experience - 5.0/5.0 -

The guys did a terrific job. They assessed the problems and repaired what needed to repair in record time . I really appreciate you guys. Thank you. Doris Thaxton

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great service. Did all the repairs in record time. I really appreciate you guys. Thank you. Doris Thaxton

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

It was just okay. Seemed like the minimum was done to keep cost down, but the job was completed

Customer Service - 3.5/5.0

Returned Clean