Caliber - Mt Juliet
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Explorer looked as good as off the showroom floor
Customer Service - 5.0/5.0 -
My person was very good and kept me informed of the progress throughout the repair
Returned Clean
My Experience - 5.0/5.0 -
I deeply appreciate everyone’s time and effort for my kicks! Yall got her looking so clean too!! Ya it took a little longer but that’s usually the case for these situations.. yall kept me in the loop, secretary’s “Carolyn” “Alana” I think is her name and service manager David, did fantastic!!! Best wishes to technicians an all staff. At mt Juliet caliber!! Thanks!! Jordan Ledford
My Experience - 0.0/5.0 -
My advisor Auburn is not helpful. Very hard to get in touch with and not good about returning calls and keeping me updated on the progress of the vehicle. I am still waiting for a part to come in that I was told would be in on Monday but I have not heard anything from Auburn. Before the repair was started she told me that she would contact me to go over the estimate, instead the repair was done so I paid in full and feel like I was over charged so I called to speak with her and she has not responded. I would like a new advisor.
My Experience - 5.0/5.0 -
David was kind, patient, and very attentive. He took the time to answer all of our questions and was attentive to our concerns. I appreciate his demeanor and kindness.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was great. Communication via text was especially nice. Thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very pleased that they communicated often on my repair. Auburn explained all my repairs step for step and did not rush through it. Very professional at her job
Likely to Recommend - 5.0/5.0 -
Was very pleased with them
Repair Quality - 5.0/5.0 -
Everything meet my satisfaction
Customer Service - 5.0/5.0 -
Kept me posted with information on daily repairs
My Experience - 1.8/5.0 -
After I got home I noticed a part of the trunk not laying glush
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.5/5.0 -
Great communication
My Experience - 5.0/5.0 -
David made everything so easy. He greeded me with a smile and was the kindest person. He kept me updated regularly. Every employer needs a David. I was very satisfied with my car. Thanks Angie Nelson
Likely to Recommend - 3.5/5.0 -
Not a bad experience, I just wish a couple things went better. The lady who marked my car didn’t feel very welcoming or happy to be there. She was more just doing her job and when I asked about certain things on the car it seemed she was suspicious of me or something. But when I finally got my keys back she seemed much nicer
Repair Quality - 3.5/5.0 -
I appreciated the messages keeping me updated on my vehicle. There was a part of the vehicle that was damaged as a result of the wreck that wasn’t there before, but the estimator said it only occurred because of damage before hand that was unseen, and she didn’t count it to be fixed. This felt frustrating because there was no way to prove this and It hasn’t been there as long as I’ve had the vehicle. I felt that because it occurred as a result of the wreck it should have been covered. Other than that, everything else went well as far as I know. I’ve had my car back a couple days now and it seems to be running well.
Customer Service - 4.0/5.0 -
They answered my questions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Already have
Repair Quality - 5.0/5.0 -
Very professional and accurate in the repair of our car and in keeping us updated on the progress
Customer Service - 5.0/5.0 -
Good communication; Professional demeanor;
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
The Front Bumper and Left side were all part of the Accudent that happened and we submitted Pictures and Video showing all the damage. When we picked up the car the left side was fixed but Not the front bumper that now has a Crack in it. Also the Error lights were Not reset so we still have that issue. We paid the Deductible so the Front Window should also be changed so the Error messages can be removed. Please help us get all fixed. Thank You Guess said all would be fixed and it was Not.
Customer Service - 3.5/5.0 -
Personel very friendly
My Experience - 0.0/5.0 -
My car was dirty when I picked it up like it wasn’t through the car wash at all or wiped down, it was greasy and dirty inside. Also my steering wheel was damaged and they didn’t include that in the estimate
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
It was a pretty good job overall but my car was pretty dirty when I picked it up like it wasn’t cleaned at all and I was there for a theft incident with my car and my steering wheel is damaged and that was missed during the whole process
Customer Service - 5.0/5.0 -
Everyone is very nice and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Auburne was great to work with!
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My bumper was fixed ahead of schedule and the repair looks great
Customer Service - 5.0/5.0 -
Staff gave great explanation on repair cost and timing of repair
My Experience - 5.0/5.0 -
The crew completed the work a week sooner than expected! Hood dents from fallen object of a truck on highway were no problem to make good as new! Paint matched well, car clean when picked back up. Office staff was great throughout process.
My Experience - 5.0/5.0 -
David was extremely helpful, friendly, and kept me in the loop the entire time. The whole team was amazing aswell. The repairs on the car are fantastic and you all went above and beyond. You all deserve a raise! Thanks again god bless.