Caliber - Mt Juliet

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Wonderful job! The paint looks better than when I bought it.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Looks outstanding Thanks again

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

My car was returned with the repair well done, but also with two major cracks in the windshield, one more than 2 feet long and the other more than 14 inches long. As these were not there when the car was brought in, I don’t understand how this was missed and not addressed before the car was returned. In addition, I am currently at a tire repair shop, as there is a leak in the driver’s side rear tire that I also discovered and that wasn’t there. I am waiting for an appointment for the windshield repair and am wasting hours in the tire repair shop, waiting to find out the issue. I wish someone would have done a thorough check of the vehicle before returning it with issues that weren’t there at drop off and that affect my ability to use the vehicle.

Customer Service - 4.0/5.0 -

The repair shop is working with me to address the problems.

My Experience - 5.0/5.0 -

Caliber did an incredible job repairing our Honda. Also it was completed 1-2 weeks early, which was best case scenario! Thanks Caliber

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Explorer looked as good as off the showroom floor

Customer Service - 5.0/5.0 -

My person was very good and kept me informed of the progress throughout the repair

Returned Clean

My Experience - 5.0/5.0 -

I deeply appreciate everyone’s time and effort for my kicks! Yall got her looking so clean too!! Ya it took a little longer but that’s usually the case for these situations.. yall kept me in the loop, secretary’s “Carolyn” “Alana” I think is her name and service manager David, did fantastic!!! Best wishes to technicians an all staff. At mt Juliet caliber!! Thanks!! Jordan Ledford

My Experience - 0.0/5.0 -

My advisor Auburn is not helpful. Very hard to get in touch with and not good about returning calls and keeping me updated on the progress of the vehicle. I am still waiting for a part to come in that I was told would be in on Monday but I have not heard anything from Auburn. Before the repair was started she told me that she would contact me to go over the estimate, instead the repair was done so I paid in full and feel like I was over charged so I called to speak with her and she has not responded. I would like a new advisor.

My Experience - 5.0/5.0 -

David was kind, patient, and very attentive. He took the time to answer all of our questions and was attentive to our concerns. I appreciate his demeanor and kindness.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everything was great. Communication via text was especially nice. Thank you!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was very pleased that they communicated often on my repair. Auburn explained all my repairs step for step and did not rush through it. Very professional at her job

Likely to Recommend - 5.0/5.0 -

Was very pleased with them

Repair Quality - 5.0/5.0 -

Everything meet my satisfaction

Customer Service - 5.0/5.0 -

Kept me posted with information on daily repairs

My Experience - 1.8/5.0 -

After I got home I noticed a part of the trunk not laying glush

Likely to Recommend - 3.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 3.5/5.0 -

Great communication

My Experience - 5.0/5.0 -

David made everything so easy. He greeded me with a smile and was the kindest person. He kept me updated regularly. Every employer needs a David. I was very satisfied with my car. Thanks Angie Nelson

Likely to Recommend - 3.5/5.0 -

Not a bad experience, I just wish a couple things went better. The lady who marked my car didn’t feel very welcoming or happy to be there. She was more just doing her job and when I asked about certain things on the car it seemed she was suspicious of me or something. But when I finally got my keys back she seemed much nicer

Repair Quality - 3.5/5.0 -

I appreciated the messages keeping me updated on my vehicle. There was a part of the vehicle that was damaged as a result of the wreck that wasn’t there before, but the estimator said it only occurred because of damage before hand that was unseen, and she didn’t count it to be fixed. This felt frustrating because there was no way to prove this and It hasn’t been there as long as I’ve had the vehicle. I felt that because it occurred as a result of the wreck it should have been covered. Other than that, everything else went well as far as I know. I’ve had my car back a couple days now and it seems to be running well.

Customer Service - 4.0/5.0 -

They answered my questions.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Already have

Repair Quality - 5.0/5.0 -

Very professional and accurate in the repair of our car and in keeping us updated on the progress

Customer Service - 5.0/5.0 -

Good communication; Professional demeanor;

Likely to Recommend - 2.5/5.0

Repair Quality - 2.0/5.0 -

The Front Bumper and Left side were all part of the Accudent that happened and we submitted Pictures and Video showing all the damage. When we picked up the car the left side was fixed but Not the front bumper that now has a Crack in it. Also the Error lights were Not reset so we still have that issue. We paid the Deductible so the Front Window should also be changed so the Error messages can be removed. Please help us get all fixed. Thank You Guess said all would be fixed and it was Not.

Customer Service - 3.5/5.0 -

Personel very friendly

My Experience - 0.0/5.0 -

My car was dirty when I picked it up like it wasn’t through the car wash at all or wiped down, it was greasy and dirty inside. Also my steering wheel was damaged and they didn’t include that in the estimate

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

It was a pretty good job overall but my car was pretty dirty when I picked it up like it wasn’t cleaned at all and I was there for a theft incident with my car and my steering wheel is damaged and that was missed during the whole process

Customer Service - 5.0/5.0 -

Everyone is very nice and professional