Caliber - Mt Juliet
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with results
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did A great job. It was a slow process due to Progrssive trying to be cheap.
Customer Service - 5.0/5.0 -
They kept me informed
Returned Clean
My Experience - 5.0/5.0 -
Excellent experience! I received constant text updates regarding my vehicle and I appreciated it. Great job!
My Experience - 0.0/5.0 -
The bottom splash pad guard wasn't secure right and it fell down while I was driving from caliber collision back to the house. Also, the rim that got scraped in the accident wasn't repaired.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
employees were friendly and helpful
Customer Service - 5.0/5.0 -
employees were friendly and helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Looks like new again. I appreciate y’all keeping me abreast as to progress. My truck was very clean inside and out. Thanks for that.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great
Customer Service - 5.0/5.0 -
Nice folks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Aubourne was great at keeping me informed the whole process. It was seamless
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
They did an amazing job! I would definitely recommend. They went above and beyond, however, there was new minor damage to my car when I received it back and the response was that I can get it fixed… yet it wasn’t myself, or the accident that caused this damage. Was hoping for some accountability but it wasn’t received. Other than that, everyone was nice and helpful.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repaires are exactly what to be expected. Sadly, I’m a frequent flyer to Caliper, and I’ve never been disappointed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent, professional, and informative
Customer Service - 5.0/5.0 -
Updates were timely
My Experience - 5.0/5.0 -
David was great at keeping me informed. Everyone was nice, helpful and friendly. If I need this kind of service I will bring my car there.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
I had to reject the car twice for items being missed.
Customer Service - 2.5/5.0 -
Things were addressed once I brought them to attention, and the front desk ladies were friendly and helpful. However, my experience with Cecilia was not very positive. From our first interaction, I felt like she was communicating that only the absolute bare minimum would be repaired. Before we even walked around the car, she made me feel as though I was trying to include damage that was not related to the accident. Even after I showed photos from the accident and it became clear that I was not asking for anything unreasonable, I still felt like I was being treated as if I was exaggerating or making the situation up. I have previous experience working in the paint department at Nissan, so I did have some concerns about the paint work. Unfortunately, the way the interaction went made me feel uncomfortable speaking up about those concerns.
Returned Clean
My Experience - 0.0/5.0 -
Everything was great! The whole process was smooth from yalls end and I appreciated the customer service! They did a great job on the vehicle and it was nice and clean when it was finished! The only thing that I was slightly annoyed by was that they replaced my bumper and on my old bumper it had a plastic plate on the front to mount a front license plate and I was planning on mounting a decorative plate on the front when I got the car back but when I got it back the new bumper didnt have the plastic mounting plate there for a front plate. Other than that the car is great so far!
My Experience - 5.0/5.0 -
For having to spend so much, the experience was good, very timely updates and I was very happy my car was ready early.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
My next review will be the Google review warning everyone to stay away from here
Repair Quality - 0.5/5.0 -
I came to caliber collision because my cousin is a regional manager in another location. At first I was denied service, then I was waved off by service manager, then I was lied to by the service manager. So finally I had to get the regional manager involved, who was almost as bad. My truck still isn't complete, and now even the regional manager is ghosting me.
Customer Service - 0.5/5.0 -
Same thing. I have been to so many repair shops since I have five vehicles in my fleet, and this is the worst one ever by far in my 25 plus years of being in business