Caliber - Mt Juliet
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
None at this time.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The people at Caliber did a great job repairing the damaged parts of my car. I just wished it didn’t take so long for the insurance to pay. A month is a long time to go without the car.
Customer Service - 5.0/5.0 -
10 out of 10 for the customer service and the team keeping me in the loop.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very good service. Friendly and informative.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My experience with Caliber was a very positive one. As a customer, I felt they were all very professional and a strong advocate for my circumstances, and don't have enough great things to say. Thank you all for everything, specifically Caleb, who always made sure I was updated throughout the entire process and consistently remained an advocate for me with insurance, while also helping with my questions and helped make the best out of a stressful situation for me. Thank you all for everything.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff was extremely friendly. David kept me updated regularly, very professional. I found their work to be excellent. I will definitely recommend this location to other people.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Diffently going to spread the word.
Repair Quality - 5.0/5.0 -
Great customer service! I really appreciate how patient you guys were with us answering all our questions.
Customer Service - 5.0/5.0 -
Great communication! Love the text message updates!
Likely to Recommend - 5.0/5.0
Repair Quality - 2.0/5.0 -
The exterior looks great, but there was an electrical issue and my car had to get towed. Given, Caliber handled the towing, but it also seems like everyone working on the car flakes. This could've taken maybe half.of the time. I still dont have a car.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would never recommend it to a friend. I would never take any of my vehicles back there again. I don’t think they should be an option for the insurance because the completion date changed numerous times as well as the estimated damages kept changing.
Repair Quality - 0.5/5.0 -
It’ll soon be four months. The car’s been back for one week sitting in my yard where they left it and it is dead. The batteries are dead. I can’t get in it. You had said that Caliber had told you it would be three weeks. It have been over three months and I guess they charged it up to drive it here but then brought it here and it’s not working so by the time they repair it’s gonna be four months without the car. I would never use Caliber again for anything
Customer Service - 0.5/5.0 -
I am very dissatisfied. I had my car for over 3 1/2 months. They returned it last week. It’s sitting in the spot where they dropped it off due to my foot being broken. It is dead. It will not start. I can’t even open the doors I don’t know if they charged it to bring it here and then just let’s sit here on already bad batteries that they said they had replaced but as it is now, I am stuck without a vehicle again and have no idea how long it will be before this is resolved my husband‘s leaving out of town Monday and I will be left here without a vehicle because mine does not run because Caliber didn’t do something right initially they told you it would be a three week job and it had been over three months I would never use them again for anything
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Cecelia was absolutely amazing. My van came out “done” and it wasn’t to her satisfaction so she sent it back to get fixed again. She was in constant communication throughout the 3plus weeks
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Outstanding customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber collision displayed excellent customer service that had a seamless transition with my insurance company. Despite the immense stress of being involved in a hit and run incident, they alleviated a great majority due to their knowledge of processes and timely updates. They performed awesome services on my vehicle that is backed by a lifetime warranty, which gives me security in their work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
Overspray in bed that wasn't taken care of and my navigation system doesn't work now. But supposed to be getting taken care of
Customer Service - 2.5/5.0 -
I had to call to get updates it took almost 3 months because parts kept getting messed up with shipper