Caliber - Murrieta

4.8 (9,159reviews)
97%
41416 Pear Street,  Murrieta,  CA  92562

In operation 29 years, 26 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (9,159)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as professional, friendly, and accommodating. Communication stands out as a major strength, with regular updates via text and phone calls keeping customers well-informed throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look like new and color matching is excellent. Timeliness is another key positive, with numerous repairs completed ahead of schedule. Staff members are frequently commended for going above and beyond, being patient with questions, and making the repair process smooth and stress-free. The front office team and service advisors receive particular recognition for their helpfulness and professionalism. While most experiences are overwhelmingly positive, some customers noted minor issues with cleanliness upon pickup and occasional communication gaps that could be improved.
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"I would rate my satisfaction as a 10 because the repair was flawless, my car looks and runs like new, and the team went above and beyond in their workmanship ..." Read more
"... was welcoming and helpful. When I got my car back, the repaired areas were like new and the color matched perfectly." Read more
"The quality of the repair exceeded my expectations."
"Just one little problem which they corrected right away."
"Yes, my vehicle was ready one day earlier than promised, which was a pleasant surprise and showed great efficiency ..." Read more
"... process, painless. Repair was like new perfect and was completed quickly sooner than promised, communication was excellent" Read more
"... appreciate how promptly the work was completed—especially finishing a week ahead of the proposed completion date. I also want to acknowledge the care your agents ..." Read more
"Early thank you for such fast service due to my time crunch"
"Done well before I expected"
"I was given constant updates via text message about the status of my car every step of the way."
"... satisfied with the customer service from the shop. Staff kept me in the loop on a daily basis." Read more
"Updates were not accurate"

Likely to Recommend

Repair Quality

Customer Service

My Experience

Thank you for doing a great job !

My Experience

My customer service experience with BrieAnna R. Has been excellent in both occasions. Her attentiveness to me personally as a customer was ensuring of the quality care I would receive.

My Experience

Excellent service, skills and customer support

Likely to Recommend

Repair Quality

Customer Service

My Experience

Drake and the other staff members were very professional. We were provided timely updates and our vehicle was completed within the prescribed amount of time.

My Experience

Your staff were very friendly and made the stress of being in an accident much easier to handle. Brianna kept me informed throughout the entire repair process and provided regular updates while my car was in the shop. I truly appreciated the excellent communication and outstanding customer service.

My Experience

My Experience

The parts for my car were back ordered but Drake kept me updated of the status. Once the parts came in they got me in quickly and kept me updated on the progress and had it to me the day indicated it would be ready

My Experience

Bri did a great job keeping me informed during the repair. Very satisfied with end result.

Likely to Recommend

Repair Quality

Customer Service

Bri kept me informed every step of the repair process

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Repair Quality

Customer Service

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Repair Quality

Service and repairs were great! David was totally awesome and very professional. I will definitely recommend you to family and friends.

Customer Service

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Repair Quality

My car looks good as new, I appreciate it

Customer Service

My Experience

Delayed repair resulted in two additional days of paying for a rental car.

My Experience

Great work they tell you what is going with your vehicle time to time

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Repair Quality

Customer Service

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Repair Quality

Customer service and communication was excellent bri was amazing

Customer Service

Customer service from bri was great

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Repair Quality

Customer Service

My Experience

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Repair Quality

Customer Service

My Experience

Great experience! Great customer service!

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Repair Quality

Customer Service

My Experience

He was very kind, helpful and knowledgeable. At first l was worried because I'd had issues with another company in the past but he made me feel at ease. He kept me informed through text and l really liked that.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean