Caliber - Fallbrook

4.8 (2,073reviews)

96%

(760) 728-8810

1381 S Mission Ave, Fallbrook, CA 92028

96%

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1381 S Mission Ave
Fallbrook, CA 92028

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About Caliber - Fallbrook

See Photos

1381 S Mission Ave
Fallbrook, CA 92028

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (2,073)

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Rating

1,803 Customers Rated

5 Stars

79.9% Complete

(1657)
4 Stars

4.6% Complete

(96)
3 Stars

0.9% Complete

(19)
2 Stars

0.8% Complete

(17)
1 Star

0.1% Complete

(3)
< 1 Star

0.5% Complete

(11)

Customers say

Overall Customer Satisfaction

Customers at Caliber Collision Fallbrook consistently praised the shop for its outstanding service quality, clear and proactive communication, and timely repairs. Many highlighted the professionalism and friendliness of the entire staff, noting that the team went above and beyond to make stressful situations seamless and stress-free. Repair quality received high marks, with numerous customers describing their vehicles as looking brand new upon return. Regular updates via text and phone were widely appreciated, keeping customers informed throughout the process. Many vehicles were completed ahead of the promised date, which delighted customers. A small number of customers noted areas for improvement, including inconsistent paint blending, delayed updates requiring follow-up calls, and occasional repair quality concerns such as trim issues or paint imperfections. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to friends and family.

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Service Quality
Timeliness
Communication

"Every single employee that I encountered provided excellent customer service, from beginning to end. Great team effort."

"Quality of care, customer service and repair job on the car was excellent."

"Exceptional in providing quality service that goes above and beyond."

"Excellent repair job, customer service is well above what was expected. Communication was flawless. And correction of any ..." Read more

"We were very happy with the work done to our door. These guys went above and beyond what was expected. Very considerate and thoughtful on behalf of the ..." Read more

"... inform at all time on the status of my vehicle and car was done before promise time would recommend servicing car here." Read more

"Amazing time, great communication, vehicle was earlier than expected"

"Dates changed a few times because technician missed a few days of work, so vehicle was not ready. We had to keep changing ..." Read more

"... only was the team professional and friendly, but they also expedited my request much faster than I anticipated. What really stood out was the proactive follow-up ..." Read more

"It took to long to get fix"

"... customer service is well above what was expected. Communication was flawless. And correction of any issues was swift and professional. Excellent team all the way around." Read more

"Representative lied multiple times about when car would be finished, resulting in me returning a rental car when I didn't ..." Read more

"... communication from the shop could have been better as well. I had to keep calling because they were not giving me updates." Read more

"Very communicative, vehicle arrived on time, very helpful with the process, provided closure in terms of allowing me to understand ..." Read more

"I did not receive regular updates from the team on the status of my cars repairs. I had to call each time to ask for an update, over ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication