Caliber - New Berlin - Sunnyslope
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
I dropped the car off on a Sunday night used the drop box for the keys. Heard nothing on Monday, called them on tues and they had not even looked at my car. I had made an appointment to drop off the car line 30 days ago, did they not notice the car was sitting on their lot . Really customer service? I received a call from them later in the week that they had not ordered all of the parts so they had to order more parts took even longer. This repair took over a week and all it was , was brackets under the bumper and a new rubber bumper cover. No painting or body work. Customer service really, mediocre at best.
Customer Service - 3.5/5.0 -
See comments
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0 -
Excellent service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have told numerous people of the high quality work that I received.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Outstanding!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber was great with communication and doing a great job.
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 1.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Work was not to quality standard. Tech missed bolts that made rattling noise. Location couldn’t do the work so they had to tow to another location and then charged for the tow due to their inability to work on it. Even though it was an insurance claim that paid for it, it’s a charge I don’t feel is appropriate since it wasn’t my request to move the work to another site. When I brought it up when picking up the car, the woman said “don’t worry about it your insurance covered it.” Just because I’m not paying for the tow doesn’t make it right that it was charged on the invoice because they couldn’t do the work themselves (not capable).
Customer Service - 2.5/5.0 -
Seem like they didn’t know what they were doing. Who knows if they noted the acct correctly for what else was found when picking up the car
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Superb communication and very frequent with updates on status of vehicle.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really quick turnaround and they were super communicative while my car was there. I’d go back for sure.
Customer Service - 5.0/5.0 -
Very friendly and always kept me informed