Caliber - New Holland

4.8 (1,589reviews)
96%
131 Jalyn Drive,  New Holland,  PA  17557
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,589)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was a standout, with numerous customers noting their vehicles looked brand new upon return. Timeliness was largely commended, with several customers pleasantly surprised their vehicles were completed ahead of schedule. Friendly, professional, and accommodating staff received repeated recognition. A few customers noted delays due to backordered parts or unforeseen circumstances, though most acknowledged these were communicated clearly and handled professionally. Isolated concerns included a chemical smell post-repair, fitment issues, and inconsistent update frequency. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"My car came back nicer than when I dropped it off. Everyone was friendly and helpful and the communication ..." Read more
"The repair work was timely, communication was very clear, and the entire team was kind, supportive, and professional. ..." Read more
"... fantastic. They were able to get my car done early and it looks absolutely perfect. We had a trip planned and we needed my truck back ..." Read more
"Vehicle looks good as new! They kept me updated frequently through the process and got the work done in a timely ..." Read more
"Caliber Collision did a great job at fixing my truck. They went the extra mile and even detailed the entire vehicle. Great job and great team."
"I loved that they gave me updates and they got the repair done faster than they said they would! Youd never know my car had damage, would highly recommend"
"We were delighted that the vehicle was finished early by two days."
"It was not ready until end of day, 4 days later than expected so I couldnt get it or return my rental car until ..." Read more
"Not Calibers fault but backordered parts"
"The first parts didnt fit., so they had to reorder. They got it done a day before I really needed it. The Quality of the work was great!"
"Communication was great. Never had to call in and even ask what was going on or how long."
"... important to me besides the excellent workmanship it the fact you keep me appraised of what is going on with my vehicle." Read more
"First time Ive ever been updated by a repaird shop at every step of the process."
"... out. I loved how you guys handled the insurance. The text message updates throughout the process were very comforting to know what the status was. Thank you SO much!" Read more
"Everyone is so kind but communication could be better"

My Experience

My Experience

Customer service was great. They stayed in contact and gave reasonable time notice when my car was going to be delayed. Dave was optimistic to explain to me whatever questions and concerns that I had. The staff were extremely friendly and very helpful. They were willing to give solutions to problems I had and overall just a good experience.

My Experience

Entire staff did an amazing job getting my vehicle back on the road! Ben took charge and had parts ordered and fixed the sliding side door quickly! Looks and works great! Due to the customer service I have always received I continue to trust and use their services. Thank you for another job well done Ben and staff!

My Experience

Likely to Recommend

Repair Quality

Grate job! Service and communications too.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The truck is nearly perfect it looks great. The roof still has a very difficult to see finger tip size dent and in the right light you can see swirls from the buffing on the repaired side

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Too long

Customer Service

too long.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

There is an imperfection on the hood of my car. It doesn't line up exactly as it should.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Overall experience was good. A few things missed which I had to go back and have it fixed but overall good.

Customer Service

Overall good. Just not clear on who’s in charge in the shop and communication was a bit unclear picking up my car.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I've already recommended caliber 23 of my friends long time.Keep you involved in the process very pleased

Repair Quality

On time we'll informed on progress good work

Customer Service

On time we'll informed on progress good work

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was kept up to date on how my car repair was progressing.

Likely to Recommend

Repair Quality

Customer Service

Repair was done beautifully.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The car looks great!

Customer Service

There was a lack of communication - I always had to seek out the info. I was pretty frustrated with how informed I was in the process.

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Great experience overall

Likely to Recommend

Repair Quality

Everything went very smoothly, color match is great

Customer Service

Good communication

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were very professional. I absolutely loved the updates and they will not return your car unless it is 110%. They didn't quit when I thought it wasn't possible. I am forever grateful and happy with the outcome.

Likely to Recommend

I will tell everyone about this place. Staff are really pleasant too

Repair Quality

Quality is at 100%

Customer Service

I absolutely loved the updates, very professional and honest

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Absolutely!

Repair Quality

Customer Service

Everyone is polite and friendly. I was extremely pleased with them and would go back again if a need occured.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My repair looks like new They did a fantastic job and very accommodating I give them a 10+

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Fitment was poor, the car was damaged, inspection not renewed as told would be, battery very low when returned

Customer Service

Kept me Informed?

No

Ready on Time?

No

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