Caliber - North St Paul

4.8 (1,478reviews)
97%
2501 Division St. N.,  North St Paul,  MN  55109
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,478)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting the value of regular text and phone updates throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles often returned looking brand new or better than before the accident. Timeliness was a recurring highlight, as numerous customers noted their vehicles were completed ahead of schedule. The staff was widely commended for being friendly, professional, and knowledgeable. Customers also appreciated bonus touches such as interior and exterior cleaning upon vehicle return. A few customers noted isolated concerns including delays due to parts availability, minor quality issues upon return, and communication mix-ups, reflecting areas customers themselves identified for improvement.
AI-Generated from reviews written in the last 12 months
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"Top notch service and communication. I was so grateful that after receiving my car back it came back in ..." Read more
"Wonderful place to have your vehicle repaired. Very friendly and easy to work with. They have there act ..." Read more
"My car looks fantastic. Their work is top notch."
"Caliber did a great job with my recent repairs. The front desk staff are professional, approachable and ..." Read more
"My vehicle was ready 2 weeks before which also made me very happy because I didnt know what I was going ..." Read more
"Your great staff kept me updated and made sure the car was ready earlier than expected saving our scheduled road trip. Car ..." Read more
"I really appreciated getting my vehicle back before the estimated completion date."
"I thought it took a little long. I dropped it off on a Thursday and the first update was the following Monday that they got it in the shop. ..." Read more
"took more 2 weeks to repair"
"... staff took the time to answer all of my questions, kept me updated throughout the repair process, and made sure I felt comfortable every step of the way. Their ..." Read more
"... service person for over 40 years. Retired now. The customer service at this location was some of the best that I have had. As of late customer service in many ..." Read more
"Great communication during the entire repair process with regular, almost daily, updates. So far everything ..." Read more
"... I interacted with was professional and courteous. Excellent communicators. The text messages helped me follow the progress along. I would recommend Caliber ..." Read more
"... was so good. The process was made simple and easy. The texts were great so I didnt feel forgotten. All questions were answered. My car came back to me much ..." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great customer service and communication and keeping you in the loop.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone that I had contact with were very pleasant and professional, the repairs look very well done, thank you very much!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everyone was so nice and did a wonderful job.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Professional sales staff Communication met expectations with scope of work. High quality work was completed

My Experience

Thank you for completing the repairs ahead of schedule. The interior is so clean that the car seems brand new!

My Experience

Everyone was so kind and helpful, and they got the job done really fast! Thank you thank you :)

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It's my 2nd time working with your north St. Paul location. Communication from Ashley was exceptional and the work performed equally exceptional! The car looks amazing.

Likely to Recommend

Repair Quality

2nd visit to Caliber on Division street in North St. Paul. Ashley did an excellent job managing the project and the car turned out great!

Customer Service

Customer service was excellent!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

It was a pleasure to do business with Caliber. All interactions and communications were prompt and accurate. Though I hope I don’t need your services again, I appreciate Caliber and will recommend you to others.

Likely to Recommend

Yes, I would highly recommend

Repair Quality

Caliber provided excellent service and communications

Customer Service

The people at Caliber are a delight to work with - prompt, helpful, great communications

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Will recommend this business to all family and friends. They are a top rated business in my opinion.

Repair Quality

I was so pleased with the professionalism I received the first time I had to have my vehicle repaired I returned a second time. Again, great service and repairs. Highly recommend!

Customer Service

See previous notes.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

A grinding or buffing pad was dragged across the top of the passenger side headlight lens damaging it.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Our car looks wonderful!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The paint was scraped by a tool or something for about 1" on the rear frame of right rear window. I was informed this would be mentioned to "somebody", and asked if the paint nicks could be buffed out. Was told to check back in a month for further attention. There is also a bend in the wheel well opening that was painted but not straightened before painting. This will also be discussed in a month (looks OK as is, but was definitely affected by the accident damage).

Customer Service

I'd rate 9.5 if it was available above...

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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