Caliber - Northeast Philadelphia

4.8 (4,085reviews)
96%
1225 Cottman Avenue,  Philadelphia,  PA  19111

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (4,085)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, with many noting that repairs were completed to a high standard, often leaving vehicles looking brand new. The communication throughout the repair process received widespread acclaim, with customers appreciating frequent text and phone updates that kept them informed every step of the way. Timeliness was another standout highlight, as numerous customers noted their vehicles were completed ahead of the promised date. A few customers did mention areas for improvement, including isolated concerns about repair quality, sensor functionality post-repair, and interior cleanliness upon vehicle return. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to others.
Select to learn more
"It was actually ready before promised which was another plus!!! They did a great job"
"Very fast work. Dropped it off on Tuesday and it was done on Thursday."
"... status of my repair, they were very cominicative! It was ready before they originally anticipated it, I was very excited to have it back as quickly as ..." Read more
"The repair was completed ahead of schedule and the constant updates gave me a relief that my car is in good hands."
"Tardaron mucho en entregar entregarme el vehículo , no le pusieron el emblema"
"No updates, no photos as promised"
"... bring my car in, but both experiences were great. The team was clear, communicative, and kept me updated throughout the process. The quality of the work was ..." Read more
"Every step of the process was communicated very well. There was no worrying what was going on, the team ..." Read more
"... did an awesome job on my car. Im so happy that the communication through calls and texts was on point. I received every details step by step in fixing the ..." Read more

My Experience

I was very satisfied with the service. The staff was very professional and courteous.

My Experience

Thank you very much for your dedicated, fast and excellent service.

Likely to Recommend

Repair Quality

Customer Service

Ecxelente

Likely to Recommend

Repair Quality

Loved everything about my repairs.

Customer Service

Very respectful and kind.

Likely to Recommend

Repair Quality

Friendly professional, and gave me a quick turnaround on my vehicle

Customer Service

My Experience

My Experience

Keep up the good work!!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Friendly staff, very attentive, the job was finished by prom date and they have a great warranty!

My Experience

Customer service was good! They did a great job on my car! Thanks so my!😊

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Tardaron mucho en entregar entregarme el vehículo , no le pusieron el emblema

Customer Service

Returned Clean

My Experience

Everyone was so informative and beyond helpful!!

Likely to Recommend

Repair Quality

Caliber has been so helpful to my entire family for well over a year now. Anytime we have any car problems or even questions, they’re the first place we call/go and always will! Every employees kindness was beyond helpful, in addition to their knowledge and explaining everything to my daughter on what the next steps will be, keeping her informed. Not to mention, the car came back looking beautiful… of course! Thank you caliber!

Customer Service

Everyone was so kind and informative with keeping me in the loop about next steps and what to expect. Especially when I got forms from my insurance, they were able to help support with ensuring everything was finalized

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Felt bad because I was happy communicating with David, however when I picked up my vehicle it was dusty inside and I had my child with me. So that was very disappointing.

Customer Service

First comment was meant for here.

My Experience

I really appreciated the frequent communication. The entire staff I encountered helped make a stressful event go smoothly. They were great!

Likely to Recommend

Repair Quality

Customer Service

Communication was fabulous and appreciated. Employees were very friendly.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

The car looks great

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

great customer service

Customer Service

My Experience

My name is Jazmine, and I would love to share my experience with Caliber Collision. They are extremely professional and do great work. I just picked up my car and it looks brand new! After I was involved in an accident, they kept me informed step-by-step regarding the progress of my car. Everyone there is extremely nice. Richard took great care of me, and I also truly appreciate the lovely receptionist, Janessa. Please consider them if you want your work done professionally and correctly. Best regards, Jazmine

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I will be glad to recommend Caliber Collision not only to my immediate relatives but also to friends.

Repair Quality

Repair was done properly and quick, I am very happy with the quality of work done on my vehicle.

Customer Service

Janessa was very helpful and explain everything how's my vehicle will be repair and what and when my deductible will be required.

Returned Clean

My Experience

Great experience, thank you

Likely to Recommend

Repair Quality

Customer Service