Caliber - Northeast Philadelphia

4.8 (4,107reviews)
96%
1225 Cottman Avenue,  Philadelphia,  PA  19111
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (4,107)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, with many noting that repairs were completed to a high standard, often leaving vehicles looking brand new. The communication throughout the repair process received widespread acclaim, with customers appreciating frequent text and phone updates that kept them informed every step of the way. Timeliness was another standout highlight, as numerous customers noted their vehicles were completed ahead of the promised date. A few customers did mention areas for improvement, including isolated concerns about repair quality, sensor functionality post-repair, and interior cleanliness upon vehicle return. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"It was actually ready before promised which was another plus!!! They did a great job"
"Very fast work. Dropped it off on Tuesday and it was done on Thursday."
"... status of my repair, they were very cominicative! It was ready before they originally anticipated it, I was very excited to have it back as quickly as ..." Read more
"The repair was completed ahead of schedule and the constant updates gave me a relief that my car is in good hands."
"Tardaron mucho en entregar entregarme el vehículo , no le pusieron el emblema"
"No updates, no photos as promised"
"... bring my car in, but both experiences were great. The team was clear, communicative, and kept me updated throughout the process. The quality of the work was ..." Read more
"Every step of the process was communicated very well. There was no worrying what was going on, the team ..." Read more
"... did an awesome job on my car. Im so happy that the communication through calls and texts was on point. I received every details step by step in fixing the ..." Read more

My Experience

Everything looked great really satisfied with the quick delivery

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

excellent service from the time I entered the building each associate was friendly, knowledgeable, courteous they kept me in touch every step of the way. Just an overall fantastic job.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I am very satisfied with my car. Caliber collision provided me updates regarding my car and was able to return it back to me quickly. I would definitely recommend this place to anyone.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Went in for sun roof repair took 2 weeks for me to get my car back. Originally they replaced the sun roof then I get a call that it cracked while they put the new window in and had to call my insurance to get a replacement for the replacement. When they called it was ready for pick up I picked the car up 1. The sunroof is leaking when it rains 2. There is no rubber seal around the window I don’t know what they did but my front seatbelts are pulled out and no longer go back in so they are now broke. My side paneling on driver and passenger side where the air bags are the panels are broke and falling. The 2 seatbelts where the plastic covering is are both completely broke and ripped off. So not only did I have a 500$ deductible I have more damage now and have to go somewhere else to fix all this. I should get my 500$ back for this horrible job I can’t believe they let the car leave like this.

Customer Service

Went in for sun roof repair took 2 weeks for me to get my car back. Originally they replaced the sun roof then I get a call that it cracked while they put the new window in and had to call my insurance to get a replacement for the replacement. When they called it was ready for pick up I picked the car up 1. The sunroof is leaking when it rains 2. There is no rubber seal around the window I don’t know what they did but my front seatbelts are pulled out and no longer go back in so they are now broke. My side paneling on driver and passenger side where the air bags are the panels are broke and falling. The 2 seatbelts where the plastic covering is are both completely broke and ripped off. So not only did I have a 500$ deductible I have more damage now and have to go somewhere else to fix all this. I should get my 500$ back for this horrible job I can’t believe they let the car leave like this.

Kept me Informed?

No

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

friendly, efficient, helpful.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quick an excellent service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything is on point. Service is spectacular and they cleaned up my car which I wasn't really expecting. The adjuster is very informative. Overall great service!

Likely to Recommend

Repair Quality

Very professional and informative service. Will most likely going to them again.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

I’m completely satisfied with the job that was done on my car. I would recommend to friends and family.

Customer Service

Car was done to my satisfaction I would recommend friends and family

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great and speedy work. I also love the constant updates on the car

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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