Caliber - Norton
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very pleasant and friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
sure would be nice if they could get my truck done i believe were talking 6 more months till they can complete it
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
They had my car for a month. I didn’t have an appointment with them for 3 weeks after the accident. I will never go back there again.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Everyone i know
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Walk through was superb
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I really appreciate service that caliber gave me. I was actually shocked to receive messages from Tony about the status of my car. I think he actually called me twice. Everyone was friendly and accommodating.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 1.0/5.0 -
Job wasn’t completed, waiting to hear back from insurance company
Customer Service - 2.5/5.0 -
Still waiting to get the job completed.
Returned Clean
Likely to Recommend - 0.5/5.0 -
I don't want my friend or family to be upset with me if they go through the same stressful experience I wouldn't recommend it
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
The receptionists were very good= 10. There was a Tony? on the phone about my car. He was nice, helpful, accommodating =10. The estimator= 1. I don't know his name, man in office by reception area, every interaction, has a bad attitude, poor customer service . I considered going elsewhere after that initial estimate, but only stayed because progressive prefers them, maybe it's easier or they get a discount. The estimator, left me sitting in the waiting room for a very long time after he knew I was here, at least 39 min. He made several calls. None of which sounded urgent or important. I'm not sure they were business related. He did not make me feel like a valued customer or wanted there. Same during the estimate and a subsequent conversion about a deductible, an upon pick up. shouldn't have. He didn't care said I had to pay it. The accident was not my fault. He told me that both parties were at fault and had to pay their own deductibles, or I could try to get reimbursed later.. He shouldn't have spoken with authority. He should have said call your insurance, we can cancel your appointment until you get it straightened out but he didn't care. I had to tell him no and cancel. I get mad because a less assertive or elderly person would have believed him and paid it. Upon pick up he insisted upon talking to me before I left wasted my time. He could have just showed me the work asked me if I was satisfied and gave me the paperwork told me there was a warranty. Nope. He wasted a lot of my time. He was trying to be fake charming and nice to manipulate me. He told me I would be receiving a survey and what to put on it. That was very upsetting because I don't like anyone to tell me what to do I tell the truth on surveys. It's sort of like telling someone how to vote. He took way too much of my time I needed to go somewhere. He was very pushy it was creepy. He told me that I would be getting a survey and it's really important that I answer it favorably because employers look at that stuff and it counts toward their job performance and their races and stuff. He said you can understand that I'm sure you've worked in places before and had the same things. (Yes but I've never once asked or told a customer what to say or do. I've never discussed it that's unethical and immoral. I believe in truth and accuracy. To me that's just fraud and stealing money) he told me what to write for the question that asked if I had to come back again for any reason he said right no. He also told me to give him , them, the highest scores. He didn't leave it at that he kept going on about it. He also told me to go on Google and other reviews and give them five stars. Meanwhile he was giving me creepy smiles trying to charm me. He obviously doesn't know how to be nice and he was faking it. He wasn't nice to me the other times I talked to him. I don't think this is the same person I talked to about my car being done and when. If it was he was actually being nice that day and trying to accommodate. I was very agitated and annoyed and angry. I believe that statistics should be unbiased. They shouldn't be influenced by someone trying to intimidate you or sweet talk you and into scoring or voting a certain way. If he did this to me, he does this to everyone. That's not fair to the other employees or caliber Collision locations who have not interfered with the reviews. It's not fair to potential customers who want to know the truth.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very professional team
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very fast and professional, as always!