Caliber - Oro Valley
In operation 29 years, 15 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very professional company excellent communication!
Likely to Recommend - 5.0/5.0 -
Yes , I believe they are a great business!
Repair Quality - 5.0/5.0 -
Very professional great communication!
Customer Service - 5.0/5.0 -
Very professional great communication!
Returned Clean
My Experience - 0.0/5.0 -
Leaving black grease streaks on many areas of my light colored seats and armrest, leaving window in replaced door full of handprints. I could go on and on, and first having tech try ton blame me for grease all over interior saying she didnt take pictures of interior, that was just the pinnacle of pushing blame for sloppy work. At least when the manager came out he explained how some sticky part of door frame wrap must have been set on my back seat and he talked to tech, at least he acknowledged blame. I plan to file full written complaint with State Farm since you were their only approved place for repair as well as other place to complain, complete with pictures of all the black grease streaks on seat front, back, armrest.... moo I am not happy with my service at all.
Likely to Recommend - 0.5/5.0 -
Plan to file formal complaint with state farm and BBC over customer service.
Repair Quality - 1.0/5.0 -
Repair was done ok but condition of car when returned was terrible, black grease streaks and smears all over back seat and back of front seat. Repair was to rear passenger door bottom. At first tech said that must have been there, NO it was emphatically not there. When manager came out he explained that sone tape edge covering of door or window must have been lain on seat and he talked to tech about it. Only picked Caliber since State Farm recommended it and no other place such as Hyunda dealership collision department!!!
Customer Service - 1.0/5.0 -
See previous explanations. Also never got any updates until I called and they were texting wrong number, be digit was wrong, seems they should have been curious that there was never a response.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Wonderful job on my car. Looks like new. The staff was so great also. I was kept was updated on the repairs almost every day. I loved that courtesy. I will recommend this business.
My Experience - 5.0/5.0 -
The team was very thoughtful and personable. The next steps were detailed from start to finish and the work was completed in a timely manner. Thank you.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Priscilla was wonderful! Appreciated all the updates and helpful information.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
You have great reviews and I can see why.
Repair Quality - 5.0/5.0 -
I am so grateful that you are right by me. Everything was made very easy in a very stressful situation and you were helpful when my car wouldn't start and with the rental car. My car is in great shape now and update emails were appreciated
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very smooth process. Car looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
There was a week delay in the repairs because of parts. Suggest you find a more reliable and responsive vendor. Shay was terrific at communicating snd helping but delay increased my cost about 200 dollars
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
The whole experience was a 10.
Repair Quality - 5.0/5.0 -
Repairs fixed by next day, had anticipated a 2 week repair. Repair looks great.
Customer Service - 5.0/5.0 -
Priscilla was very kind and thoughtful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Angela was great to work with!
Customer Service - 5.0/5.0 -
Everyone was friendly, knowledgeable, professional.