Caliber - Overland Park - Metcalf
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job, made it easy.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Mark was very nice and always got back to me, but I don't feel like I ever understood the whole scope of the project, the timing, or when delays happened why and how they affected the repairs. I think there should be tons more communication and an overall timeline of the repair should be sent.
Returned Clean
My Experience - 5.0/5.0 -
Ahead of schedule
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The Best!
Repair Quality - 5.0/5.0 -
Very good job! Excellent!
Customer Service - 5.0/5.0 -
Excellent!! Very great
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Lots of hail damage but car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The tire pressure sensor light is now illuminated. I am touching base with the shop today about it.
Customer Service - 4.5/5.0 -
Could have been updated a bit more often about the repair timeline.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Ultimately, the work they do is really good and they’re as communicative as you can probably expect given their volume of work.
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Overall, time to completion was longer than estimate provided by almost double. Otherwise, Service was outstanding.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Service and repairs were great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs look good. They kept me up to day every step of the way. And the workforce were very nice.
Customer Service - 5.0/5.0 -
The repairs look good. They kept me up to date every step of the way. And the workforce are very nice and helpful.
Likely to Recommend - 3.5/5.0 -
Good enough, not blown away.
Repair Quality - 3.0/5.0 -
The left front fender is loose. I can put my fingers in the gap and pull the fender from the front bumper. Might be an easy fix, but I don't want to rent a car to fix something that should have been done correctly during the insurance period.
Customer Service - 4.0/5.0 -
Everyone was friendly but I did feel I pushed for final pick up dates. The repair took nearly 30 days, the paint machine was down just like the previous repair I tuned in to Caliber.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality repair and timely. Friendly staff.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This is the second experience using Caliber. Both were excellent in repair and matching my paint color (it’s an indigo with purple highlights). The customer service was impeccable, the estimates of cost and time taken for repair were as quoted. I would recommend Caliber to anyone. Thank you Blake for my awesome experience.
Likely to Recommend - 5.0/5.0 -
If anyone I know gets into a collision, I will recommend that they go to Caliber.
Repair Quality - 5.0/5.0 -
The vehicle was repaired timely and returned to me in excellent condition. The paint job of the replaced bumper matched to color of my vehicle's body perfectly. Both the manager and shop staff were incredibly accommodating and attentive to the questions of my mother and I.
Customer Service - 5.0/5.0 -
The general manager, Tanner, did an excellent job on the final walkthrough. The service representative, Marc, did an excellent job throughout the entire process.
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very pleasant & helpful, when I spoke with them, on the phone or in person. The work was completed in 3 weeks & 2 days. The completed job looks great. I can’t tell there was any damage. Blake did a great job of keeping me informed of the progress, each time I called. Thanks, Kim Watkins
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Extremely friendly and helpful
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Was told it was a 7-10 day process when we dropped it off at appointment - You had the car for 27 days - not sure why i needed an appointment if it was going to take 4 weeks - called several times during that process to get updates with no call back. The car was an Ford Ecosport and had a cover for the back cargo area - when car was returned the cover is missing - When i noticed it was missing, I called to see if it had been set aside and again no call back