Caliber - Overland Park - Metcalf
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I cannot say enough about the professional way my entire repair was handled. They were in contact with me every step of the way, keeping abreast of just where they were each step of the way. From Melissa to Mark, I can’t say enough about how they handled it all. They’re both a credit to your outstanding organization.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Left a comment earlier….but can do it again. This was an easy perfect experience from start to finish. They kept me up to date every step of the way. Melissa and Mark were totally professional and helpful. Would recommend this facility to anyone anytime.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This is the second time Caliber has repaired my car for different reasons. I’ve always been very pleased with the outcome.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Zero client communication.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Customer service was exemplary.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service and results.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0 -
Unlock button on passenger door they replaced doesn't work and also the blinker on the side they repaired no longer works. But repairs look excellent.
Customer Service - 0.5/5.0 -
They're wouldn't return my calls or emails. Took 6 weeks to complete repairs and they didn't even notify me that they weren't done. Then they finally called and promised to cover my rental since it took so long and also give me some gift cards. Still waiting on that. Have $1100 hold on my credit card for the rental because caliber has not yet sent over a direct bill form to enterprise.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Grainy, bumpy paint on my center bumper replacement. Repair took longer than needed due to paint booth being down. No call to alert of delay. I had to call myself on the promise date to find out about delays.
Customer Service - 3.0/5.0 -
No call regarding delays.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0 -
No communication on the progress of the repair. I had to call multiple times to find the status.
Returned Clean
My Experience - 5.0/5.0 -
Got us in quickly and did a great job - thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Took a little longer than I wooldve liked but glad it was done right
Customer Service - 5.0/5.0 -
Everyone was great
Returned Clean
Likely to Recommend - 2.0/5.0 -
Staff is nice but the business processes (communication and quality) need improvement.
Repair Quality - 2.5/5.0 -
The paint match on the newly painted bumper is noticeably different from the surrounding factory paint in certain lighting conditions. Given that color matching is a key part of collision repair, I was disappointed with the final result.
Customer Service - 3.5/5.0 -
I was provided an automated text message with an expected date. Each time that date passed (three times) I had to call in to see the status. Don’t provide a date if it won’t be updated. I should get a message telling me status and I should not need to call.
Returned Clean
Likely to Recommend - 0.5/5.0 -
No one should go to this shop it should close
Repair Quality - 0.5/5.0 -
The service was terrible and I would not recommend no one to go to this shop in overland park off of metcalf they should shut down
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is my second experience with Caliber Collision and both times had excellent outcomes. From start to finish, the staff was friendly, courteous and professional. The service was completed on time, and the workmanship was outstanding.