Caliber - Overland Park - Metcalf
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 2.0/5.0 -
Staff is nice but the business processes (communication and quality) need improvement.
Repair Quality - 2.5/5.0 -
The paint match on the newly painted bumper is noticeably different from the surrounding factory paint in certain lighting conditions. Given that color matching is a key part of collision repair, I was disappointed with the final result.
Customer Service - 3.5/5.0 -
I was provided an automated text message with an expected date. Each time that date passed (three times) I had to call in to see the status. Don’t provide a date if it won’t be updated. I should get a message telling me status and I should not need to call.
Returned Clean
Likely to Recommend - 0.5/5.0 -
No one should go to this shop it should close
Repair Quality - 0.5/5.0 -
The service was terrible and I would not recommend no one to go to this shop in overland park off of metcalf they should shut down
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is my second experience with Caliber Collision and both times had excellent outcomes. From start to finish, the staff was friendly, courteous and professional. The service was completed on time, and the workmanship was outstanding.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Honestly I cannot even begin to explain our dissatisfaction on this survey. I will be contacting corporate.
My Experience - 5.0/5.0 -
They did the job very well!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
no way
Repair Quality - 2.0/5.0 -
I did not have a good experience, there was poor communication outside the receptionist, car was not ready on date from umerous text, requested phone calls from team member and mgr never received. 3 weeks of rental car fees. and on 5/30 2 hrs after picking up my car there was and is again a plastic piece hanging down in the back.
Customer Service - 0.5/5.0 -
very poor communication outside receptionist, requested calls w/ updates never received. car wasn't ready on date stated on numerous text you sent to me
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 0.5/5.0 -
My vehicle has been at the Overland Park (14939 Metcalf Ave) location for over 40 days, far beyond the one-week timeline I was promised at drop-off. I received no proactive updates and had to call repeatedly just to be told 'not done yet! After escalating, the Regional Manager personally assured me that Caliber would cover my out-of-pocket rental costs. Despite that commitment, I was still charged by Enterprise, and I have not received any follow-up or resolution. This experience shows poor communication, broken promises, and a lack of accountability. I am extremely dissatisfied and still waiting for Caliber to honor the reimburs nt they committed to.
My Experience - 5.0/5.0 -
Very competent and courteous
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work looks very professional
Customer Service - 5.0/5.0 -
Knowledgeable and curteous
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0 -
Updates were not very frequent and sometimes misleading. I was originally texted my car was in the completion state 5 days before I actually picked up my car.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
I’m satisfied with level of service what I’m ticked about is my missing radio antenna and that my camper shell was not tightened down and I heard nothing from you
Customer Service - 3.5/5.0 -
See previous
Returned Clean
My Experience - 5.0/5.0 -
While we had some delays, I am happy to wait as long as things are done right and they were.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
In the store, it was great. However, I didn’t love the process of having an 800 number. Call me. Very impersonal.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would definitely recommend them to family or friends.
Repair Quality - 5.0/5.0 -
I am very happy with it. Marc did a great job of working with me in this long process.
Customer Service - 5.0/5.0 -
Marc did a great job of working with me. The ladies at the front desk were great also.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It took much longer than it should have due to issues with the pint room system. However I am happy they waiting u til it could be done right. It’s perfect. They weee kind an eco side rate and did a great job.
Customer Service - 5.0/5.0 -
Easy to work with. Nice folks.