Caliber - Overland Park - Metcalf
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0 -
This was a very bad experience with a strong lack of communication and then continued delays with me having to reach out for updates.
Returned Clean
My Experience - 0.0/5.0 -
My car was there for almost 2 weeks! Very inconvenient as I has no other means of transportation! Delays in getting work completed!
My Experience - 0.0/5.0 -
Time estimates for completion were way off
My Experience - 5.0/5.0 -
When you are as busy as you have been, communication and repair status updates are important and you guys are great at communicating!!!!
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Service is Horrible, no professionalism, no communication. You need follow up multiple times to get updates. No time sense of how soon the vehicle can be fixed and delivered. Horrible Experience.
Customer Service - 2.5/5.0 -
Service is Horrible, no professionalism, no communication. You need follow up multiple times to get updates. No time sense of how soon the vehicle can be fixed and delivered. Horrible Experience.
Returned Clean
My Experience - 4.5/5.0 -
Thank you!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
They were good to work with but my repair was minor so I am not sure how good they will be if there was a major damage.
Likely to Recommend - 2.5/5.0 -
Have used Caliber twice due to Progressive claims, one at a different location - where the communication was great. When Progressive suggested Caliber for this claim, I agreed based on the positive experience with the other claim.
Repair Quality - 3.0/5.0 -
still tbd
Customer Service - 2.0/5.0 -
had to call multiple times to get updates, often told someone would call me back - and that rarely happened - after calling did not work, went to the shop on multiple occassions to check status, and was told "by the end of the week". when it was "done" I asked before coming to pick it up if additional work I had requested was completed, and it was not. Kudos to the lady at the front desk when I picked up the car, as she was the only one who expressed any apology for the numerous delays.
Returned Clean
My Experience - 5.0/5.0 -
Excellent work …. Communication can be better …. Overall would definitely recommend..
Likely to Recommend - 1.0/5.0 -
It is only getting a 2 because of Tanner
Repair Quality - 1.5/5.0 -
We had zero communication for most of the process. On our first expected pickup day, we had to call multiple times to make sure our car was ready, it wasn’t until 3:00 that we heard that our car wouldn’t be ready that day. This happened 2-3 more times before our car was ready. Throughout the process when we would call, we would always be told that someone would call us back. 75% of the time we never received a call or received a call the next day. Then when it was ready for pickup our headlight wasn’t connected, our tire was aired up to 46psi instead of 32 psi, and we still believe our car didn’t get an alignment check. The only reason it is getting a 3 is from the manager Tanner. We was the only person in the store that considered our concerns.
Customer Service - 1.0/5.0 -
Same as before
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff were so supportive!! I appreciated everyone so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great staff. Thank you.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Very professional and did great work
Customer Service - 5.0/5.0 -
Very professional and informative
Returned Clean
My Experience - 5.0/5.0 -
I've only had the car back a few hours but it seems to look fine. I just wish it hadn't taken so long. Staff was always polite and factual.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great place but it took a lot of time. More than they had first told me. I know there was a great deal of hail damage locally but I would have appreciated a heads up on how busy they were. Very polite
Customer Service - 5.0/5.0 -
Polite, informed and easy to understand.
My Experience - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0 -
Average quality and service
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
Communication was not good! And I need to call because something is not right with repair!!!
Customer Service - 2.0/5.0 -
Communication was not good and I need to call because something is wrong with repair.
Returned Clean
My Experience - 5.0/5.0 -
Work done was great. Communication on completion was lacking a bit. I asked about it Friday, was told should be done Saturday by about 10 and never heard back a status. Fortunately, I was able to get someone on the phone before the noon closing so I could have my car back for the remainder of the weekend.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Quality was good. Customer service was unsatisfactory.
Customer Service - 1.0/5.0 -
I could not get a straight, correct answer from Blake.