Caliber - Overland Park - W 162nd St

My Experience - 5.0/5.0 -

Very good service, Anthony is very helpful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Anthony is very friendly and helpful.

My Experience - 0.0/5.0 -

Took too long and there were numerous additions to the scope that were highly questionable.

Likely to Recommend - 1.5/5.0 -

Highly unlikely.

Repair Quality - 4.5/5.0 -

Repair quality was excellent. I have other issues with the pricing and the manner in which pricing was handled.

Customer Service - 1.5/5.0 -

Lisa at Caliber Collision was excellent. I received conflicting information from the rest of the personnel to the point that facts were misrepresented regarding pricing and the supplements charged.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My vehicle was in for repair estimate which Progressive Insurance had arranged. The damage to car resulted in it being totaled. Lisa at front desk was very friendly and helpful!

Customer Service - 5.0/5.0 -

Again - Lisa was very good!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I appreciate how they carefully repaired my vehicle and cleaned the interior.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Tyler did a good job keeping me informed. There just seemed to be some confusion as to when the car would be completed. Was told possibly a Wednesday but more likely Thursday. Hadn’t heard anything by late afternoon Thursday so had to call him. Ended up being late Friday. The workmanship though seems to be excellent.

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

All hail damage was repaired or replaced. The vehicle looks great. Applause to the detail personnel. The interior looks brand new.

Customer Service - 5.0/5.0 -

Lisa was outstanding when I made calls inquiring about my repair. Text messages kept me informed of the status.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent customer service, competed quicker than expected and the repair work looks perfect!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything went smoothly. My car was ready in a very short time. Loved the staff.

Customer Service - 5.0/5.0 -

Lisa is such a nice person! Makes the whole process less intimidating, with a smile and her positive attitude.

Returned Clean

My Experience - 5.0/5.0 -

Simple process, very good communication, directly connected to my insurance company to facilitate negotiating the approved repairs, seemed to be right at market prices if not a bit below compared to other shops, flexible with my ability to pickup the vehicle a bit late due to being out of town. The quality of repairs appears to be very good and all recalibrations and mechanicals are working as they should from what I have had the chance to test since picking the vehicle up yesterday.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair process was very quick. The adjuster handled everything promptly, and I got my car back in about a week, which I think is great. The only thing is that the inside of the car was a bit dirty, and I don’t believe they cleaned it. That’s my feedback on the body shop.

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Took a long time but great work.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Working with the shop manager with getting my Corolla repaired was a terrible experience. Not only was my windshield shattered in the process which caused several weeks delay but there were holes burned into the back seat of the car from welding technicians and missing pins in the roof which had been misplaced. The manager did not review the car for these mistakes after the car had been there for over a month. He also did not call and update us on the status of the repairs that were only necessary because of his team’s mistakes. I called after a week and he did not apologize for not reaching out and had no plans to call me, m he hadn’t even spoken to the vendor. After he called the vendor, he realized the car had been ready for two days. I spoke with the regional manager who was kind but this situation was so ridiculous. We picked up the car today, when we arrived, the manager heard who we were and hid in his office and did not speak to us. We will be happy to share our experience with our friends in the area and our insurance company so they know not to take their business to Caliber.

Likely to Recommend - 0.5/5.0 -

This was a terrible experience. I understand the delays in the repair process, what I cannot tolerate is the apathy from the manager. When he spoke with us, he had a headphone in the entire time, did not check the car for mistakes, and hid from us in his office when we finally retrieved the car. He did not keep us updated after his technicians damaged my car and did not call me after the car was done.

Repair Quality - 1.0/5.0 -

Working with Caliber has been a terrible experience. There was lots of miscommunication, several mistakes and errors and apathy from the shop manager about the situation.

Customer Service - 0.5/5.0 -

My car was dropped off for hail damage on 4/13/26 and was not repaired until 6/8/26. It was supposed to be ready on 5/18 (after my rental car coverage expired) but the glass vendor shattered my windshield which delayed the process. When I went to pick up the car on 5/30, there were holes in the roof from missing pins that were misplaced and holes burned into the back seats. The manager was less than apologetic about this situation. When I picked it up again on 6/8, after talking to the regional manager, Spencer hid in his office and did not speak to me.

Returned Clean

My Experience - 5.0/5.0 -

satisfied

My Experience - 0.0/5.0 -

I was not satisfied with my repair experience at Caliber Collision. Communication throughout the process was extremely poor. When I was initially told my vehicle would be ready I reviewed the invoice and the windshield replacement had not been completed as planned. After receiving no updates for approximately a week, I contacted the shop myself and was then informed that the glass had been ordered incorrectly, causing additional delays. When I finally picked up my vehicle, I discovered that a trim piece around the windshield was not properly secured because a retaining clip had been broken during installation. This issue was not disclosed to me at pickup, and I now have to take additional time out of my schedule to return and have it corrected. Unfortunately, the communication problems were not limited to my vehicle. My husband’s truck was also being repaired for hail damage at the same time. We had clearly communicated that the truck’s bed cover was not being replaced as part of the repair. Despite this, I received an update stating that the repair was delayed because the shop was waiting for a new bed cover from the manufacturer. This demonstrated a significant lack of communication and organization within the repair process. I discussed my concerns multiple times with both staff and the General Manager. Unfortunately, I did not feel that my concerns were taken seriously, nor did I receive any meaningful acknowledgment of the inconvenience caused by the delays, misinformation, and quality control issues. Based on this experience, I would not return to this location for future repairs and would not recommend it to others.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Everything looks great

Customer Service - 5.0/5.0 -

Very good service and response