Caliber - Overland Park - W 162nd St
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
The paint job on the door was not done well. It will need to be repaired. Spencer was great, but the car was in there for a very long time and I was hoping for a better outcome.
Likely to Recommend - 0.5/5.0 -
ZERO , ZERO, ZERO
Repair Quality - 0.5/5.0 -
Horrible, communication was absolutely horrible. I would NEVER go back there again . I called 4 times to get an update on my car & I couldn’t get not ONE phone call back. 16 days my car was there ¬ one call back after having to call over 3 times and having to leave my info to get called back . I was beyond frustrated being that I had a very important trip coming up plus trying to figure out transportation. Wouldn’t take my car there ever again !!!’
Ready on Time?
No
My Experience - 0.0/5.0 -
The passenger front window wont go down, it did prior to the repairs. The paint on the same door is uneven just under the window with a distinct angled line of stippled paint.
Likely to Recommend - 3.5/5.0 -
We have done a couple repairs there and their work has been good
Repair Quality - 2.5/5.0 -
Bumper came out good - passenger door dent repair is not "clean". Either bubbles in material, paint or clear coat in the affected area.
Customer Service - 4.5/5.0 -
Staff are great
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Communication during the 2 month repair process could have been better. We had to initiated the status calls, especially in the final weels
Customer Service - 3.0/5.0 -
Better status communication
Returned Clean
My Experience - 5.0/5.0 -
The quality of work was superb and the customer service was excellent. Great communication throughout the process. Very impressive
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repairs to my car were expertly completed. My car looks new again!
My Experience - 0.0/5.0 -
They did a great job on the repairing the scratch. They told me they would buff out a small scratch on my drivers side door and that was not done. They sent me a text indicating that my car was ready on Friday which it was accidentally deleted (I was not even aware it was deleted). I did read a text a day earlier saying it may be done on the 4th of July so I didn’t think nothing of it as I went into the weekend. I never got another notification, email nor a call until Thursday (almost a week later!!!) indicating that my car is ready. I have never felt with a company that had one single communication and expect it to be sufficient/ they should always be another form of communication- either a call or an email to indicate it was completed. Now I have to deal with my insurance company to make sure the car is covered past the day my car was ready.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Front desk is super friendly, and I was pleased with the updates I received as work was happening on my car. But I was disappointed that the car was not ready when we needed it. We scheduled the repair a few months in advance to coordinate with our vacation. When we got back from vacation, it still wasn’t ready. The repair was only supposed to take about five days and we were gone for sixteen. Other than having to make due without a car for a few additional days, we were pleased.
Returned Clean
My Experience - 5.0/5.0 -
You can’t do anything better than you did. You were great. Thankyou
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Service was outstanding
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
Vehicle was returned to me with one tire at 50+PSI. (pegged my gauge). Three were at 35lbs and the one you had serviced was way high. Dummy light alerted me, fortunately, or it could have been a danger.
Customer Service - 4.5/5.0 -
Very friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
My only complaint is since you changed from CarStar to Caliber that the communication needed to be better with insurance company. My car sat in the parking lot all weekend because you hadn’t been paid, but you sent an email to insurance company when it needs to be through the portal. You couldn’t download through the portal yet, but no one was calling my adjusters to get this solved. I totally understand there being obstacles when changing over, but wish communication would have been better with insurance company. I didn’t like that i was made to believe it was my insurance company that wasn’t getting it taken care of. I called my insurance company and found out they had just received an email after I hung up with your consultant. I was told from the Caliber consultant that they were waiting for payment, and needing to make sure check had Caliber not Carstar. My insurance company hadn’t been notified at all. They were notified after the consultant hung up from me and reached out to them by email. We love the work you do here, but that was frustrating. Just be up front and say look we’re sorry still working out the bugs with the portal, but I’ll call your insurance and get this taken care of.