Caliber - Owings

My Experience - 5.0/5.0 -

Very happy with the repairs. They did a fabulous job. They also kept me informed during the process.

My Experience - 5.0/5.0

Likely to Recommend - 2.0/5.0 -

Due to part issues and my needing to check in the repair

Repair Quality - 5.0/5.0 -

Part availability delayed repairs but the job was done well

Customer Service - 4.0/5.0 -

Any communication with them was generated by me.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Nice work, can't tell it was damaged

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I’m a repeat customer. Kinda early to really be seeking feedback back. What if tomorrow I find a reason to to be disappointed?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Nice work, nice folks, reasonable charges !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Caliber did a fabulous job with our vehicle. I didn't give a 10 only because it took some time to complete what I thought was minor. However, that is probably my naivety. They probably took their time to be sure it was done right and it sure did look great.

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

A colleague was just involved in an accident. I warned avoid Caliber at all costs and will continue to warn others. See BBB, Trust Pilot, reddit and Google.

Repair Quality - 0.5/5.0 -

What a horrendous experience. On my first call, Danny assured my repair would begin once the estimate was done. At intake/drop off, I sat in seat showing dashboard alarms and steering wheel as my primary concerns - minimal body damage. I checked in at 1 week - 'it's in the paint shop' .... 2 weeks, 'it's in the paint shop' ... 3 weeks later.... 'missing parts...' After almost 4 weeks, 'ready.' I start it up and the all alarms are still going off! Lots of scrambling, computer interrogation and resets, 'all fixed.' I start to drive out and realize the steering wheel is still skewed to 11 o'clock! Response? 'Looks like it needs alignment....' Off to an outside mechanic to replace a bent wheel arm and realignment. 'Ready' again. Apparently, there've been a lot of test drives - my quarter tank is on fumes. Straight to gas station and the gas nozzle won't go in. Blocked. (Damage was at left rear tire below gas tank.) Back, again to 'charmed' again by the rude and sarcastic Danny who passive aggressively delays my request for manager contact information by wandering around the office from room to room, fiddling with the printer etc. When I ask if she could just write the number on a piece of paper, she snarls she is not at my 'beckon call,' scribbles on a post-it and shoves it at me. By now the incompetent manager Joseph is back at my truck saying, 'never saw that before.' He comes back later and tells me it's full of ice. Who knows how these clowns managed to get water into my gas fuel access and then freeze it. His solution? 'We'll just put a heat gun on it.' When I questioned, 'Heat gun... gas tank?' he snarked, 'we know what we're doing!' Really? My truck disappears again, later to return with Joseph's dismissive report that he used an awl to dig the ice out.... Once Caliber had my truck captive, I got nothing but sarcasm, impatience and rude dismissive behaviors on top of incompetence. No acknowledgements or apologies ever for incredibly poor service. This is short version, leaving out so many rude interactions and poor work ethic. I went to a unrelated mechanic for an oil change, shared this story and he asked 'was it Suderland Caliber?' I said 'Owings' to which he replied, 'even worse.'

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very friendly people. Good communication throughout the process.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They continued to notify me throughout the process. I was aware of what was happening the whole time. Thank you !

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

A two week job took 8 weeks to complete with one excuse after another when my car could not be delivered on multiple delivery dates. I am still waiting to have a broken tail light replaced.

Customer Service - 2.5/5.0 -

Customer service was ok just couldn’t deliver timely.

Returned Clean

My Experience - 5.0/5.0 -

Outstanding Service

My Experience - 0.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 0.5/5.0 -

What was supposed to be a 4-5 day repair ended up taking 33 days. Calls about the status of the repair and pickup were not returned, lying and ghosting me to avoid explaining why the delivery date kept getting pushed back, on the 3rd or 4th delay and several calls later the receptionist hung up on me. Unfortunately, I had to involve the regional manager on that one and finally I got answers on what was going on. Give Brook a raise! And to the local staff, you should have just been upfront with what was going on and I wouldn’t be leaving this review.

Returned Clean

Likely to Recommend - 4.5/5.0 -

Local shop and people and overall the service was pretty great.

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Took longer than I was told but the people were great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks , to the staff, for a wonderful experience your service was great.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Overall great experience, the lovely front desk girl Dani was super nice and helpful through the whole experience and made everything go smoothly. 11/10 recommend