Caliber - Waldorf - Kaine Pl

4.8 (817reviews)
98%
12415 Kaine Pl,  Waldorf,  MD  20601

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (817)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding customer service, high-quality repairs, and proactive communication throughout the repair process. Many highlighted that staff went above and beyond, providing regular text and phone updates, ensuring vehicles were completed on time or ahead of schedule, and returning cars cleaned and detailed. Repair quality was frequently described as exceptional, with vehicles looking brand new post-repair. A few customers noted minor concerns, including occasional repair delays, some unresolved damage upon vehicle return, and one instance of unfamiliarity with an electric vehicle - all shared directly by customers as areas for continued improvement.
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"Exceptional quality of work and more importantly, the best customer service of any automotive repair facility. They are my trustee partner for all my car repairs."
"The entire staff is top tier! Zero communication issues. This particular branch of Caliber Collision should have their own Ted Talk for how ..." Read more
"... The work was completed in a timely manner, and the quality was as expected. I also appreciated your coordination with the rental company; that definitely made the ..." Read more
"They were truly exceptional. With their vehicle repair service, I received constant updates and communication. I ..." Read more
"My vehicle looks like it did before the accident."
"... Collision to take care of it! Excellent workmanship. Extremely fast turnaround time and overall excellent customer service." Read more
"Car was finished earlier than the expected date"
"Vehicle was more than a week early."
"They had my car done within a week. I loved the fast and reliable services."
"Repairs took 5 days longer than expected"
"The communication throughout the entire time my car was getting repaired was immaculate. My car looks amazing! ..." Read more
"Great customer service, I received text messages and phone calls throughout the process keeping me updated. Thank you"
"Excellent service, communication, and work to my vehicle was superb. Thank you my service advisor was awesome."
"... satisfied with my repair experience at Caliber Collision. The team was professional, communicative, and made the entire process smooth from start to finish. Please ..." Read more
"Throughout the process I received updates on the repairs not once did I go more than a week without any updates. Crew is friendly and very helpful!"

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“I’m not satisfied with the quality of the repair. There is visible white paint residue or overspray left on the top of my car that looks like staining and will not come off. This is unacceptable. I would appreciate a prompt correction.”

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I took my car back for a second time and the work still was not done properly.

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Great job on matching the paint on my scratched side mirror. Efficient and quick. I would definitely recommend them.

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I have to give Ms. Jennet Annaorazova the service advisor her props. She made sure that I was taking care of and I admire her for her honesty, dedication and commitment to your agency. She and her crew was on point and delivered ahead of schedule. Love them 😍😍

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The staff at Caliber Collision were outstanding. Professional! Kind! Communicated well. Top notch service

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Great work, exceptional communication, and quick turn around time. Highly recommend.

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The quality of the repair matched the factory finish perfectly. However, I really appreciated that the vehicle was vacuumed and washed. I was planning to do this before leaving town with my family, but you saved me at least an hour! We were able to get on the road that much quicker.Thank you so much, I really appreciate it!

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I am grateful that when unfortunate events involving automobile damage occurs, there is Caliber Collision to take care of it! Excellent workmanship. Extremely fast turnaround time and overall excellent customer service.

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