Caliber - Owings
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Handled my repairs quickly. Friendly customer service. And I like they use texting to keep you updated on the status of the car. I would use them again.
Customer Service - 5.0/5.0 -
Friendly, knowledgeable.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They got my car back to me in 5 days as opposed to the two weeks I thought they would need it. They knew I didn't have a rental car , so this was super helpful. They were very pleasant to communicate with and professional as well
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very nice and communicative! My repair was done in a timely manner. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We are very happy and appreciate for Caliber working on our car. Did a job well done. Thank you. 😀
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber Collision staff was very courteous, helpful, and provided repair status updates throughout the repair process. The work was well done and thorough! I recommend the Owings, MD Caliber Collision team! Thank You!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I picked up my car almost 2 months ago and the back door handle doesn’t unlock when you grab it like it should. It should also lock when you push the button. They looked at it and said they think the door handle is bad. So they were going to order it. I called several weeks later and come to find out it still wasn’t ordered. Mistakes happen and I’m okay with that. At almost 2 months I haven’t heard anything. The one time I found out that it was still on back order was probably 3 months ago. I still haven’t heard anything.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a great job repairing my car! The Owings office team, Kelly and Lisa, were fantastic to work with, and even stayed at the shop late on a Friday to make sure I got my car back that day.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
My only complaint with service is I wasn’t given choice to pay extra to replace the entire stripe down side of car that was repaired. I absolutely would have paid for new stripe along entire side
Customer Service - 4.0/5.0 -
Owings location is great. Caliber’s call center is awful. No one speaks English clearly and they weren’t helpful at all.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
2nd repair in the last 6 months where the time frame for both minor repairs was stated at 5 days or less and both took more than 2 weeks with the first being 3.5 weeks.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
We were told it would take less than 5 days to do the repair, they proceeded to take 2.5 weeks.
Customer Service - 0.5/5.0 -
They didn't provide accurate updates when we called to check the status.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
All personnel were friendly and competent. My repair was beautifully done. Texts were sent along the way to let me know how the process was going.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very satisfied with customer service, communication, and the speed of the process.