Caliber - Owings
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Travelers was horrible with helping me even get my car to a autobody shop. I was told at one point to ask my friends and “figure it out” after calling 20 different places. When I finally found a place they took weeks to even pull my car into the shop and then told me three different times the car was ready. I never got updates on my car and would call multiple times a week, just trying to get someone to answer.
Customer Service - 0.5/5.0 -
Horrible communication, no one ever knew what was happening with my vehicle and would say they would call me but never would
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 2.5/5.0 -
Very slow
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
Communication wasn't very good. They advise my vehicle would be completed on Friday and then when I called to discuss picking it up, I was told it wasn't ready until Monday. When I did pick it up, I was missing a carabiner that I use for towing and they couldn't find it; I had to repurchase one. The repair itself seems to be fine, however I do not know what I'm looking for. I'll have it inspected by someone I trust.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The repair that was completed looks great. The 3 week duration (1/9 -1/30) not so much. Also, when I dropped the car off for repair, I asked the service advisor to repair a small dent on the opposite side of the insurance repair (out of pocket). Her response was “yes, it’s good to take care of things like this all at one time while it’s in the shop”. I was disappointed to find out the non-insurance repair, had not been looked at or even considered. I have had repairs done at Caliber Collision in Sunderland MD, and Edgewater MD, with complete satisfaction. If the situation arises, I’ll be using one of them in the future despite the longer drive.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Great work would definitely recommend body shop repairs
My Experience - 5.0/5.0 -
The entire process went well, and I was kept in the loop of everything that was going on. I believe her name was Stephanie really helped me through this entire process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased with the quality work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have used them several times. They do great work.
Repair Quality - 4.5/5.0 -
They did a great job. Our vehicle looks like new. A hatch latch had to be fixed after we got the car back. We were able to quickly bring the car in, have the part ordered, and have it fixed. Very pleased with their service.
Customer Service - 4.0/5.0 -
The service was good. The only concern was near the end of the process when external companies had to come in and do their part of the job our return date slipped out several days because of scheduling with these companies. We were not kept up to date on all of these delays. We had to call to get the latest updates. We were still happy with the overall service and would go back there again.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
My hood is ver miss aligned and shifted which is clearly visible when standing in front of the car and looking down at the hood my father recently notice that it was also to flat and fit properly with wear the repairs occurred, will need to get it looked at again. Communication was clear up until 5 when I arrived to pick my vehicle, my vehicle was dirty head to toe tires were all filthy and there was a box sitting in the back of my car that wasn’t taken outve the back before it was given to me. Since I only had the car a week before damage occurred it was still sparkling waxed and the tires were sparkling waxed which I was told was the same state I would recieve my car in clean and renewed. Unfortunately their is still a shift in the vehicle hood that need to be fixed, n the fact that I practically had to beg to recieve my car before the weekend in a state dirtier than recieved saddens me.
Customer Service - 2.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
When I took my car to the shop on day one day (11/9/2023) the shop wasn’t open. The open sign said 7:30. I called another shop that was 10 minutes away. The manager of that shop informed me that he would send an email out to the district manager to inform him about my concern. He said that’s not company standard. Also on that same day. Another customer came in because they said his vehicle was completed but it wasn’t. The customer was upset because he made arrangements to pick up his vehicle. This was clearly a red flag to me , Communication at this location needs a major improvement. I called on numerous days to get an update on my car. I will spoke to Kelsey and she informed me that Joseph will contacted me before the end of the business day, which never happened. The company needs to communicate better. I have to take my car back because the hood, which they place on my car isn’t the right hood. I would recommend anyone taking their car to this location ( 167 Thomas Ave Owings, MD 20736) to consider taking their car somewhere else.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0 -
Not happy at all
My Experience - 5.0/5.0 -
Team did a great job keeping us posted to what was going on. The car to the vehicle was great. We would recommend you to others but hope we do nt need your service anytime soon! Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Our brand new vehicle had parts on back order. We would get a text that the car would be ready on so and so date and 2 hrs later a text stating the parts were still on back order. There was no timeline when they would be in stock.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
More frequent live updates along with electronic updates. There were several days when we did not hear any updates electronic or otherwise. Keep customer in the loop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Good personel
Repair Quality - 5.0/5.0 -
Great job.took longer than expected but auto industry on strike ties everybodys hands. THANK YOU!