Caliber - Pace

4.8 (721reviews)
96%
5313 Highway 90,  Pace,  FL  32571
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (721)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, excellent communication, and impressive timeliness. Many highlighted how repairs were completed ahead of schedule, with vehicles returned looking brand new. The team was frequently commended for keeping customers informed throughout the entire process via text updates and phone calls, making stressful situations feel manageable. Repair quality received high marks, with customers noting flawless paint matching and expert workmanship. A few customers noted areas for improvement, including cleanliness of returned vehicles, occasional delays in parts availability, incomplete repairs on first pickup, and instances where proactive communication could have been stronger - these observations came directly from customer comments.
AI-Generated from reviews written in the last 12 months
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"... was not inconvenienced picking up and dropping off. The repair work was top notch and my Rav4 is back in excellent condition. Thank you for delivering ..." Read more
"Caliber went the extra mile to ensure we were 100% satisfied with the repair. Would not hesitate to ..." Read more
"Excellent job doing the repairs on my car. Also customer service was above expectations."
"My car is still not finished and I had to send it back two times"
"... use again. I'm over the top happy with their work, my Honda was finished 2 weeks ahead of schedule. That's two weeks of not having to figure out how ..." Read more
"... day to every other day with the status of my car, job was finished ahead of schedule, paint job was beautiful ." Read more
"... wasn't very happy. With the return date to my vehicle every day it kept getting delayed by another day by another day." Read more
"... week time frame for my vehicle to be repaired in, my Subaru was repaired in 4 short days. Although I hope that I never have to use Calibar ..." Read more
"... nice..the car looked great after they fixed it and it was finished ahead of time, not long at all.. I'll tell my family and friends to take their vehicles ..." Read more
"... appreciated better communication prior to ordering parts. I asked for someone to call me and that never happened. I had questions that where never addressed." Read more
"The shop was very communicative and updated me every day to every other day with the status of my car, job was finished ahead of schedule, paint ..." Read more
"Communication is a big issue i was never upated i had to call them repeatedly to find out what was ..." Read more
"... Collision was great. Everyone was kind and very helpful. Communication was top notch. I would definitely recommend Caliber Collison to anyone who needs body work done ..." Read more
"Could not be happier with the process. Communication was on point, pictures were provided, thorough explanation given. Car came back looking ..." Read more

My Experience

It was not ready at the designated time. The work was excellent

My Experience

Courtney did a great job throughout the process! We appreciate your assistance.

My Experience

Brad did a terrific job sourcing the right parts for the repair. I am very satisfied with the results.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Courtney always kept us updated and we appreciated her kind, alway personal approach.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Painless process from start to finish, probably one of the more convenient customer service experiences I have had in years.

Likely to Recommend

Again, best customer experience I’ve had in a long time!

Repair Quality

Best customer experience I’ve had in a long time. The folks at Caliber Collision were highly responsive, paid close attention to the details, and overall did a fantastic job with little effort on the part of their customer.

Customer Service

Communicated every step of the way.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everything was taken care of for me with communication to insurance and returning rental car. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Got my car back beautifully fixed and clean inside and out. Very happy

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Appreciated the level of communication, job was completed ahead of time, paint job turned out beautifully

Likely to Recommend

The shop was very communicative and updated me every day to every other day with the status of my car, job was finished ahead of schedule, paint job was beautiful .

Repair Quality

Customer Service

Front office to service advisor were polite and answered every question

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

They were very communicative the whole process.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was spot on.Brad was very knowledgeable and professional in his craft. Thank you very much.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Good customer service kept me informed along the way solid team effort job well done. Thanks guys

Likely to Recommend

Repair Quality

Very professional amd friendly. Kept me up to date on the process of the repairs being done

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Caliber Collision is the place to have your vehicle repaired. Honest and reliable

Repair Quality

Always kept me updated on the progress

Customer Service

Everyone that I was in contact with were always courteous and helpful

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

I've used your company several times, with great results.

Repair Quality

Brad was very professional and the work was done very quickly and very well done.

Customer Service

The young lady at the front desk was very helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The truck was repaired to the way it looked before it was wrecked. I was not happy when I picked it up. The bed was dirty. There was a razor blade in the bed. The x31 emblems were left in the front seat. There was a scrub pad and other trash I. The bed of my truck. I expected it to be very clean when I I picked it up. Repairs were great.

Likely to Recommend

There are now rust spots in the bed. Shop supplies and a razor blade was left in the bed.

Repair Quality

Now the molding over the rear wheels is coming loose. I’ll have to schedule an appointment to get it fixed.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Excellent service and quality.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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