Caliber - Painesville

4.9 (1,779reviews)
97%
1450 North Ridge Rd,  Painesville,  OH  44077

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,779)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication stands out as a key strength, with frequent text and phone updates keeping customers informed throughout the process. Staff professionalism, friendliness, and willingness to go above and beyond are repeatedly highlighted. Bonus touches like interior detailing and car washes at pickup delighted many customers. A few customers noted delays beyond initial estimates and occasional communication gaps early in the process, as mentioned directly in their feedback.
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"... constant contact with us during the process. We are more than satisfied with our experience and would recommend Caliber to anyone needing auto body repair." Read more
"... THey completed the work in the time they stated. THe quality of repairs was excellent - like new." Read more
"... that one back immediately and ordered a new one. The paint job and front grill work they fixed looks brand new now! I would highly recommend them. From there amazing ..." Read more
"Repairs were smooth and flawless."
"Repair quality is excellent. Car is new and the repairs equal the look of the rest of the car. Very happy with ..." Read more
"... consistent each time. The staff is friendly, cares, and their communication is proactive. Ive never had to reach out to inquire about a status, as they are doing it on ..." Read more
"I believe there was a lack of communication regarding what was being done and keeping me advise as to the progress and completion ..." Read more
"Communication was very slow in the beginning, I had to keep calling myself for information. Once repairs were ..." Read more
"... up to dated once they started on my vehicle I was given daily updates on the progress. Never in all the dealings with a body shop have I had this great of a customer ..." Read more
"I always had to call for updates"

My Experience

Great professional job!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Jake and all the staff was extremely responsive and helpful. They did a great job on my car and I couldn’t be happier

Likely to Recommend

Repair Quality

Customer Service

My Experience

Thankful to everyone there. Every one was so supportive in a tough situation. And am very pleased with the outcome of my car and was kept informed and done in such a timely manner. Will recommend to everyone I know. Thanks again to a great team!

Likely to Recommend

Repair Quality

Customer Service

My Experience

the repairs where done quickly and did a great great job

Likely to Recommend

Repair Quality

Customer Service

My Experience

I appreciate your efforts to work with me on the cost of repair. The truck looks great, like new. Thanks.

My Experience

My Experience

Everyone was so nice! Like the text updates as my car moved along,had my car back in exactly 1 week,excellant work!

Likely to Recommend

Already did!!

Repair Quality

Great job matching the paint!

Customer Service

They all went above and beyond!

Returned Clean

My Experience

Good professional experience and Jenn was also accessible and responded to my questions very promptly.

Likely to Recommend

Repair Quality

Customer Service

Very professional staff who were courteous and sincere to my needs.

Likely to Recommend

Repair Quality

Caliber provided excellent communication and service. I would recommend them to anyone.

Customer Service

My Experience

Great customer service and communication

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Good customer service. Very good communication. Friendly, professional service.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Awesome job are very timely

Likely to Recommend

Repair Quality

Excellent service

Customer Service

Returned Clean

My Experience

This is the third car I’ve had repaired here and every time the work has been great. The service has been on time and I have been notified of the progress. I will be using Caliber again when my daughter is home long enough for work needed on a few rust spots starting to show through.