Gerber Collision & Glass - Mentor

4.8 (1,961reviews)
96%
8710 Twinbrook Rd,  Mentor,  OH  44060
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In operation 85 years, 5 years at this location.

Gerber Collision & Glass - Mentor offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
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Email

Reviews (1,961)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, professionalism, and outstanding repair work. Many highlighted that their vehicles were returned looking brand new, with several noting unexpected interior and exterior detailing as a delightful bonus. Communication was a standout strength, with customers appreciating regular text and call updates throughout the repair process. Timeliness was frequently commended, as vehicles were often completed ahead of schedule. A few customers noted areas for improvement, including occasional delays due to parts availability, rare paint quality concerns, and isolated instances where communication could have been more consistent. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... make sure everything was perfect. They absolutely under-promised and over-delivered, which is rare these days. I would highly recommend them to anyone needing ..." Read more
"... courtesy of Ohio deer. Their estimates were the best, their work was fast, and the work is of the highest quality. They talk to you about the job, and keep you updated ..." Read more
"Dirt nibbs left and paint pointed stuff out to whoever does the estimates when I drop my car off there And ..." Read more
"... interacted with was professional and pleasant. The repair work was completed quicker than estimated and my car was returned to me looking like new. The interior ..." Read more
"... question they go beyond what theyre supposed to do. They detailed my car and even put gas in it. The Customer Service was one of the best Ive ever ..." Read more
"... interacted with was professional and pleasant. The repair work was completed quicker than estimated and my car was returned to me looking like new. The ..." Read more
"Very professional, great experience they went above and beyond to get my car fixed and finished it ahead of schedule 1010 would recommend."
"A week early."
"Tokk almost 6 weeks"
"... work. The only thing I was a little disappointed was it took longer to the repair than what I was told up front. I realize there are unforeseen circumstances that ..." Read more
"... together, are knowledgeable, professional and friendly. They kept me updated through the process of my vehicle being repaired" Read more
"Loved the constant texts, keeping me updated!!"
"... accident! Gerber has outstanding customer service; they were in contact with me twice a week. I would highly recommend Gerber to everyone that needs collision ..." Read more
"Communication was excellent. Text updates helpful."
"Received no communication for the first two weeks. Then info changed fromm week to week. It has not ..." Read more

Likely to Recommend

Repair Quality

My car had multiple areas repaired and it looks as nice now as when I first bought it.

Customer Service

Everyone is friendly and there to help move things along in an efficient manner. I got updates on my cars progress the whole time they had it.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Front cameras are not b working. I will be coming back possibly today.

Customer Service

Front cameras

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Could not have been treated better. Fantastic group in Mentor!!!!! Highest level of rating for these kids!!!! Job is flawless!!!! I'll use you again and recommend you to others!!

Likely to Recommend

Second time I used your service.

Repair Quality

Superior workmanship. Outstanding group of workers. Professional to no end. Would recommend your Mentor group to anyone who needed repair. This is second time I've used your service, and both times highly satisfied. Great job staff and workers in Mentor! Thank you, thank you, THANK YOU!

Customer Service

Elated actually

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Repair was excellent. One would never know the bumper on my car had ever been damaged.

Customer Service

Work was completed when promised.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They always do a great job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I experienced an ample amount of professionalism and dedication during my experience.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everyone that I dealt with was just wonderful. I will definitely recommend your company to others.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was told the repair would take two weeks and it was done in four days! I appreciate your work.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Excellent communication and service. Excellent workmanship by the people doing the repair.

Repair Quality

Great customer service, kept us updated as to the progress and the work was done soo we thank you expected.

Customer Service

Great customer service, kept us updated as to the progress and the work was done soo we thank you expected.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

As far as the repair work goes, Great job. it just took longer than expected. I hope this is helpful. Thank you, Chuck Hamilton

Customer Service

The girl who checked me out insisted that I didn't leave rental car at gerber when enterprise couldn't find it.She argumentative and rude. She needs to take a course in customer service or anger management!! Britney said it was no problem, I only had to give her the keys and she would handle the rest. It has been resolved.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Mitch did the work. It's always excellent!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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