Gerber Collision & Glass - Mayfield Heights
In operation 85 years, 11 years at this location.
Gerber Collision & Glass - Mayfield Heights offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All good!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Well done
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
Concerns with timeliness and quality
Repair Quality - 2.0/5.0 -
Repairs took longer than initially estimated despite an update saying things were ahead of schedule. Wasted time and money picking up a vehicle without a working air conditioner despite it working when the vehicle was dropped off. The turn signal on the passenger side mirror isn't working despite (to my knowledge) working prior to dropping it off for repair.
Customer Service - 3.0/5.0 -
Did not receive many updates throughout the process, often initiating contact myself. I feel like the vehicle wasn't inspected thoroughly (air conditioner issue, blinker still not working) after repair, resulting in water time and money. I didn't feel like the air conditioner repair was treated with urgency and resulted in another week without the car (4days beyond the initial estimate, which I felt like was already pretty long).
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very kind, honest and professional services.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. Kind and professional. Great communication. I love that Andre went out of his way to meet me to pick up my car on Saturday....
Customer Service - 5.0/5.0 -
See previous comments. Excellent customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Professional and friendly. Work was done in a timely fashion
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional and work completed in a timely fashion
Customer Service - 5.0/5.0 -
friendly and competent
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Communication ISSUES
Customer Service - 0.5/5.0 -
COMMUNICATION ISSUES
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Everyone from the moment you called to schedule estimate, to when I received the car back are friendly, professional, knowledgeable and efficient. It is the very best experience with car repair I have ever had. Wonderfully facility, clean comfortable for those who have to wait a short time. Thanks for everything. Sincerely.
Likely to Recommend - 5.0/5.0 -
Already looking to have another care repair there.
Repair Quality - 5.0/5.0 -
Everyone was pleasant, professional, knowledgeable and helpful during the entire process. Great experience!
Customer Service - 5.0/5.0 -
Everyone kind and helpful.
Returned Clean
My Experience - 5.0/5.0 -
Everyone at Gerber Collision & Glass was extremely friendly and helpful. The service was quick and efficient.