Caliber - Palm Springs - Oleander Rd

4.8 (534reviews)
93%
650 S Oleander Rd,  Palm Springs,  CA  92264

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (534)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as excellent, perfect, and exceeding expectations. Many highlighted that vehicles were returned looking brand new, with meticulous attention to detail. Communication was a standout strength, with customers appreciating daily text updates and proactive status notifications that kept them informed throughout the repair process. Timeliness was another key highlight, as numerous customers noted their vehicles were completed ahead of schedule, often days or even a week early. Staff professionalism, warmth, and helpfulness were repeatedly commended, with customers feeling supported and at ease during what can be a stressful experience. A few customers noted areas for improvement directly from their feedback, including occasional communication gaps around delays, and isolated quality concerns such as misaligned parts or unresolved issues upon vehicle return. Overall, the vast majority of customers expressed high satisfaction and enthusiastically recommended the shop.
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"From drop off to pickup, Caliber was TOTAL PRO. Everyone was supportive in all facet a lot of kind ..." Read more
"... adhesive all over the inside of the back window. Not a professional level of attention to detail" Read more
"... guys took care of it right away and very quickly. That is excellent customer service and not only will I use your company again. I will refer people to you." Read more
"Rear door does not fit correctly. Edge trim not replaced on front and rear door."
"My vehicle is actually ready 3 days before the estimated completion date! Very happy"
"The repair was completed way ahead of schedule, and I was notified at every step. The repair looks great!"
"Frankly, I was surprised that it was completed as quickly … And as perfectly as it was."

My Experience

My only gripe is I received a text that the car was ready I was on vacation in Europe, so I responded that I would pick the car up on Monday between three and four. I also reached out via email via the website, but when I arrive, the car had not been washed and was not ready to go.

Likely to Recommend

Repair Quality

I advised in two messages I would pick my car up Monday between 3-4 and those were not noticed so I had to wait for the car to be washed. Workmanship, estimate and coordination with Geico were perfect.

Customer Service

My Experience

My Experience

They were very professional, made it very easy to drop off and pick up and I’m very happy with their service

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Repair Quality

Team was thorough, efficient and got my car back to me ahead of schedule! 10/10

Customer Service

Everyone was super helpful and nice!

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Repair Quality

Customer Service

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Repair Quality

Excellent service and information

Customer Service

Very polite young lady

My Experience

I am completely satisfied with the results on my vehicle. They are very professional and kept me updated on status of vehicle. My vehicle was ready before the estimated date. Juan the service advisor is very knowledgeable and professional. I definitely recommend this shop.

My Experience

As with my previous experiences, Cindy, Juan and the entire crew are terrific professionals. Thank you again for repairing my car to a "brand new" condition.

My Experience

Caliber did a beautiful repair job of fixing my Mazda CX-3. Thank you for your professionalism and timeliness in completing the job. Barry Palm Springs , CA

Likely to Recommend

Although they did beautiful job on the bodywork they failed to ground the wires in the one.

Repair Quality

Although caliber did a great job of fixing the damage to my car, after I picked it up all the seating lights went on. I took it to the Mazda dealer and they told me that whoever worked on the car failed to securely fasten the grounding wires. They fixed it and charged me $225. I took the receipt back to caliber and Cindy said I would be reimbursed because it was their fault. I have yet to receive $225. I'm hoping it comes this week. This experience was unfortunate because they did a beautiful job of fixing their body damage but apparently when they lifted the hood to do some work, they failed to secure the grounding wires so I couldn't drive the car safely Mazda fixed it.

Customer Service

When my $225 is received I'll give caliber a 10

My Experience

We are very pleased with our car, caliber did a great job

Likely to Recommend

Repair Quality

Professional friendly people,communication with us was great,and the work on the vehicle looks like it is brand new.

Customer Service

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Repair Quality

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My Experience

Very professional. I especially liked the fact that I could turn in my rental car there and caliber collision would make sure that the car got back to enterprise. They kept me informed of each step of the repair of my vehicle. I would definitely recommend caliber collision in Palm Springs for a quality repair facility👍

Likely to Recommend

So close to where I live. I would definitely recommend it to my friends and family if needed.

Repair Quality

Very considerate and professional company. They kept me informed every step of the way, and I especially like that I could leave my rental car there and they would get it back to enterprise. Everyone was so friendly and helpful. I hope I don’t ever have to see them again, but if I need their services that’s where I’ll be going.👍

Customer Service

Customer service was amazing!👏

My Experience

Professionalism and knowledge from the staff. Very warm, friendly people.

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Repair Quality

I have been very happy with their service.

Customer Service

Very satisfied. Professional customer service.

Returned Clean

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Repair Quality

Customer Service

My Experience

Really good service 👏

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Repair Quality

Firtstable thanks for the work and second you guys have done an amazing work I’m So happy for being choosing you guys shop

Customer Service

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Repair Quality

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Returned Clean

My Experience

Good Services

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Repair Quality

Customer Service

Returned Clean