Caliber - Park Forest

4.9 (2,983reviews)
98%
20 North Street,  Park Forest,  IL  60466
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,983)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, proactive communication, and timely repairs. Many highlight the text and photo updates throughout the repair process as a standout feature, making them feel informed and confident every step of the way. Repairs are frequently completed ahead of schedule, which customers find impressive and commendable. The professionalism, friendliness, and helpfulness of the staff are repeatedly mentioned as key strengths. Vehicles are often returned cleaner than expected, adding a delightful touch to the experience. A small number of customers noted areas for improvement, including occasional delays, minor alignment or finish concerns, and a rare instance of incomplete repairs — all shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"Amazing team at Caliber Collision! They were not only professional but thorough in explaining the repair process and the estimated ..." Read more
"... coming back is the way they put vehicles back together—quality craftsmanship, attention to detail, and meticulous repair work that restores my car to its pre-accident condition. ..." Read more
"... treated with the same pleasant and supportive care. I certainly would give them a 10 out of 10 and I certainly will be recommending this establishment to others that might need body ..." Read more
"Honestly would be my place to go for any repairs, the quality of the work was great! better than factory."
"They did an amazing job on my vehicle! It looks brand new, and they work quickly and efficiently. Will highly recommend them to anyone looking for ..." Read more
"It was early, which I think is very commendable I appreciate an under promise over deliver experience."
"... repairs, the repair job was done with precision and completed in advance than when promised." Read more
"... service. Always notified me with updates of my vehicle. Repair was completed before estimated completion date." Read more
"Great job! Repairs were completed very timely."
"Super quickly done! Was very impressed to be picking up earlier than the original estimate"
"Their text updates in their system with pictures at every stage in description in the links they provide are very helpful"
"I was kept apprised every step along the way regarding repairs, the repair job was done with precision and completed ..." Read more
"Customer service and the feedback of keeping me updated was Excellent! .."
"Excellent customer service. Always notified me with updates of my vehicle. Repair was completed before estimated completion ..." Read more
"I loved how communicative they were with me. Sending me texts and links with pictures anytime they were working on my car. I have no negative comments to say, only positive!"

My Experience

Likely to Recommend

Repair Quality

Great job, the car looks wonderful.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My car was flawlessly repaired, and returned sparkling clean (considerably cleaner than I left it). Personnel were friendly and accommodating throughout the process.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I definitely would. Job well done n timely

Repair Quality

Customer Service

Very pleased with the communication regarding the status of repairs.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They had worked on other cars

Repair Quality

Customer Service

Great job

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This location is the best!! ... friendly staff and management . The General Manager John Meyers 10 out of 10 with keeping me updated on my vehicle. Always a very great experience when I've used this location. Great customer service!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank You John’ You are the sweetest for repairing extra damage 🩷 much appreciated’

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks for the great work you did on my car and I appreciate how you kept me informed with the text messages!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They are very professional and concise, and kept me updated at all times.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Maybe because I know the damage but you can still see the ripple in the door when you look from the back Other than that if you didn't know it was damaged you probably couldn't tell

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very pleased with the service I received. My truck was very clean inside and out and look like new when it was returned to me. The staff was very professional and kept me posted at all time about my vehicle. Thank you very much on a great job.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was kind, insightful, and professional. yay n’stuff.

Likely to Recommend

Repair Quality

Everything was so good.

Customer Service

So good.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing service from beginning.

Likely to Recommend

Like I mentioned before, I’m impressed with their workflow, updates and performance of this store.

Repair Quality

Amazing team at Caliber Collision! They were not only professional but thorough in explaining the repair process and the estimated wait time. They kept me updated on the repairs with actual progress pictures delivered to me via text messages. They also helped me get a rental car which was extremely convenient. My car’s rear bumper looked shiny and new when I picked up my car. I’m definitely impressed with their work ethic. Simply the best!

Customer Service

Everyone was warm and welcoming and extremely helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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