Caliber - Pelham
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Our Highlander look as good as new.
Likely to Recommend - 4.5/5.0 -
Quality work done by the shop.
Repair Quality - 4.5/5.0 -
The Highlander looks as good as new.
Customer Service - 4.5/5.0 -
They kept me informed of the progress of the repair.
Returned Clean
My Experience - 0.0/5.0 -
After waiting for 4 months dashboard and door both are not fixed properly. Now I’m starting to doubt if other work is performed properly
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
There are still issues with the vehicle and the repair center has not responded effectively
Customer Service - 1.0/5.0 -
They never answer the phone. The my never gave updates. I had to call them every time. Their estimated times were way off. They don’t call back. They leave you on hold without voicemail.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Tailgate and fender don't lineup. Tailgate and bed don't have the same gap on either side. Led strip installed incorrectly. Put old tow hitch back on when it was supposed to be replaced. Check engine light now on and smell of exhaust in cab
Customer Service - 1.0/5.0 -
Could never get Jake to call me back also I sent him the correct led strip In an email and he still ordered the wrong one.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You guys are the best. “ Keeping me informed “ was something I have never experienced. You people ( especially Terri) are great. The entire staff was great. The quality was top drawer. Bob Garzarek
My Experience - 5.0/5.0 -
My car looks fantastic and I was always updated along the way, which gave me peace of mind. They even cleaned the car afterwards which they did not have to do! The front desk lady was kind of rude and not the best front face for the business, but I still appreciate everything! Hopefully I won't have to, but I'd come back!!
Likely to Recommend - 1.0/5.0
Repair Quality - 5.0/5.0 -
The repair involved an issue that they had not spotted at first. So it took a ridiculously long time, but they probably did a good job.
Customer Service - 1.5/5.0 -
I was without my car for weeks and had to spend over $600 on a rental car.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The young lady at the desk was great. The drop off and pick up was smooth. The repairs are awesome.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair was seamless. Customer service was great. The updates were great
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
My Experience - 5.0/5.0 -
Everyone was super nice and can’t thank you enough! A big shout out to your receptionist Terry who went over and above helping me! When I first brought the car we just moved moved here from Colorado and the original work that was done there on windshield wasn’t showing up with insurance and so we had to get that all fixed, she was more than happy to take the time to help get us all settled… And going the extra mile, I asked if she was in charge of the popcorn and that I had lost my directions for the very same popcorn machine during the move from Colorado and she hooked me up! Thank you all for your southern hospitality. What a nice welcome I’ve had!
My Experience - 5.0/5.0 -
Very professional and was kept updated on the car , good work, Also took care of the rental car which is a plus.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Very professional and courteous. Bradley communicated often in the process of my vehicle repair.