Caliber - Pelham
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
The constant communication was a breath of fresh air. My car was taken in the day I came by instead of the way others handle repairs by having you come back and forth dealing with estimates. You all deal directly with the insurance company and it took so much of the stress off me. Thank you all so much for everything. My car looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent professional repair service and customer service. All of my vehicle’s safety functions were perfectly calibrated. If I ever need repair again, I wouldn’t go anywhere else.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The only reason I didn’t give a 10 was the length of time it took. But Wade and team did a great job and kept me informed with every step. Result was beautiful. I hope I don’t have to come back but if I do need to I will certainly come see Caliber!
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work. Completed quickly!
Customer Service - 5.0/5.0 -
Everyone was super nice and helpful
Returned Clean
My Experience - 5.0/5.0 -
Car looks much better than even before the wreck! Many thanks for washing it! It’s sentimental because it was the last car he purchased before dying of cancer. He bought it for me!!! Thank you for your care in working on it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They went the extra mile to make sure that it met their standards and I can appreciate that kind of customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Best customer service ever
Repair Quality - 5.0/5.0 -
I was pleased with the help I received here and all the advice that was given to me. I was however just upset that the Progressive insurance totaled my car and ya was not able to fix it for me so I could keep driving it.
Customer Service - 5.0/5.0 -
Same as the 1st question
Returned Clean
My Experience - 5.0/5.0 -
Everyone was amazing!! The lady at the front desk and Wade were so helpful and quick and communicative.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was amazing!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 2.5/5.0 -
Timing was fine and got the car back in a timely manner. Communication was good. I haven’t had the car back for a week and there is already 3 chip paint spots on the front painted bumper that was “replaced” and “re painted” Have not taken it through car wash or anything like it was told. As being not even a week out I am not pleased paint is already chipping off in spots. I have emailed and sent pictures of it and wanting to get it touched up but haven’t gotten a response.
Customer Service - 3.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
The areas where the car was damaged got fixed, which I'm happy about, but there is a new scratched inside of my rear quarter window on the right side of the car. it wasn't there before. A bit of the tint inside of that window is scratched. I wonder if the repair people that worked on my car, had to work in the inside and accidentally damaged.
Likely to Recommend - 2.5/5.0
Repair Quality - 0.5/5.0 -
I am dissatisfied with my recent repair experience because I discovered that the tint on my right quarter window was damaged while my vehicle was being serviced for an another issue. This damage was not present prior to the repair. I would appreciate being contacted as soon as possible to address and resolve this matter.
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
Great from start to finish kept me updated on all repairs and timeframe
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
5 stars! They finished my car repair a week before anticipated and did an excellent job. Wonderful service and I highly recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Took a bit longer than I realized it would. But very professional and great quality of work.
Customer Service - 5.0/5.0 -
Very easy to communicate with.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. Very responsive and excellent work on my vehicle.
Customer Service - 5.0/5.0 -
Fast and courteous response.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It was a very smooth process from start to finish and they keep me posted with regular text. The car looked great when they were finished!