Caliber - Pharr

4.9 (202reviews)

98%

(956) 877-3318

1400 E Ferguson Ave, Pharr, TX 78577

98%

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1400 E Ferguson Ave
Pharr, TX 78577

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About Caliber - Pharr

See Photos

1400 E Ferguson Ave
Pharr, TX 78577

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (202)

Sort By:
Newest
Rating

163 Customers Rated

5 Stars

76.2% Complete

(154)
4 Stars

3% Complete

(6)
3 Stars

0.5% Complete

(1)
2 Stars

1% Complete

(2)
1 Star

0% Complete

(0)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding communication, with many highlighting regular updates via text, phone calls, and personal outreach throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new and damage appearing as if it never happened. Timeliness was a standout strength, as numerous customers noted their vehicles were completed ahead of schedule. The friendly, professional, and welcoming atmosphere of the staff was widely appreciated. A few customers noted areas for improvement, including instances where repairs required return visits for incomplete work, occasional miscommunication about completion timelines, and minor cleanliness concerns such as an oily windshield interior. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"I am very pleased with the repairs quality and timing . They were professional and had the repairs completed ..." Read more

"These guys were awesome in an unfortunate accident. They were fast, courteous, and always professional. I was impressed by the service they provided and ..." Read more

"... me updated throughout the entire repair process. My car looks brand new, and the work was completed sooner than I expected. I really appreciate the excellent ..." Read more

"Had to return multiple times to complete repairs. I have now noticed that I still have missing pieces ..." Read more

"... in a timely manner, washed, vaccumed and cleaned. Truck runs and looks better than before it went in." Read more

"... service and support. Exceptional customer service and thank you again to fixing my vehicle with in 2 days." Read more

"Outstanding work! Was done in a timely manner going above and beyond to finish earlier than what was expected. Amazing and ..." Read more

"Took one week after promised"

"Excellent work! I got my car back within the week after dropping it off"

"... quality and timing . They were professional and had the repairs completed almost a week ahead of schedule. The staff went beyond my expectations. They were ..." Read more

"... vehicle and gave me an estimated time of completion. They kept me updated on the status of my vehicle. The work was completed ahead of schedule and I was ..." Read more

"Collision center was amazing. Communication was on point, loved they let updated during the entire process."

"They did a great job communicating the progress of the repair. The facility was very clean and organized with efficient ..." Read more

"... Delivered as promised. I was always in the loop. Daily messaging from the staff was a great feature that gave me a confidence in selecting Caliber for ..." Read more

"... of town and needed to take time off work because I was not notified ahead of time when the completion of repairs would be. Additionally, I was not notified ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"I am very pleased with the repairs quality and timing . They were professional and had the repairs completed ..." Read more

"These guys were awesome in an unfortunate accident. They were fast, courteous, and always professional. I was impressed by the service they provided and ..." Read more

"... me updated throughout the entire repair process. My car looks brand new, and the work was completed sooner than I expected. I really appreciate the excellent ..." Read more

"Had to return multiple times to complete repairs. I have now noticed that I still have missing pieces ..." Read more

"... in a timely manner, washed, vaccumed and cleaned. Truck runs and looks better than before it went in." Read more

"... service and support. Exceptional customer service and thank you again to fixing my vehicle with in 2 days." Read more

"Outstanding work! Was done in a timely manner going above and beyond to finish earlier than what was expected. Amazing and ..." Read more

"Took one week after promised"

"Excellent work! I got my car back within the week after dropping it off"

"... quality and timing . They were professional and had the repairs completed almost a week ahead of schedule. The staff went beyond my expectations. They were ..." Read more

"... vehicle and gave me an estimated time of completion. They kept me updated on the status of my vehicle. The work was completed ahead of schedule and I was ..." Read more

"Collision center was amazing. Communication was on point, loved they let updated during the entire process."

"They did a great job communicating the progress of the repair. The facility was very clean and organized with efficient ..." Read more

"... Delivered as promised. I was always in the loop. Daily messaging from the staff was a great feature that gave me a confidence in selecting Caliber for ..." Read more

"... of town and needed to take time off work because I was not notified ahead of time when the completion of repairs would be. Additionally, I was not notified ..." Read more

Eva (Honda owner) reviewed 9/25/26

Sonia (Ford owner) reviewed 9/24/26

Kevin (Ford owner) reviewed 9/21/26

My wife was very happy with her truck

JJ has wonderful customer service, kept me informed with every step

Thomas (Cadillac owner) reviewed 9/21/26

Richard (Nissan owner) reviewed 9/7/26

My truck looks good and I was glad to get it back early

Yara (Toyota owner) reviewed 9/3/26

Fast and friendly service.

Massah (Cadillac owner) reviewed 9/1/26

JJ was amazing. He made things less stressful. I appreciate that you have such a great staff.

Sharon (Ford owner) reviewed 8/27/26

What i was told to be fixed did not get fixed and GM wasn't at all helpful. Would not recommend you to anyone!

Mari (Ford owner) reviewed 8/27/26

Eulalia (Kia owner) reviewed 8/25/26

Fantastic job and a timely manner! The detailing after was a nice touch! My SUV looked brand new! Thank you so much

Vanessa (Chevrolet owner) reviewed 8/20/26

Excellent customer service

Vanessa (Chevrolet owner) reviewed 8/20/26

Fantastic customer service, thank you!

Thomas (Hyundai owner) reviewed 8/18/26

Just picked up car less than 24 hours. So far, everything appears to be working. Will monitor

Excellent customer service. Kept us informed.

Good service

Arturo (Hyundai owner) reviewed 8/14/26

JJ explained which repairs were done. He did not get annoyed when I asked questions. Tina , the clerk, was very nice.

Juan (GMC owner) reviewed 8/13/26

Well what can i say other than they are very professional very respectful and attentive with the customers

Ruben (Nissan owner) reviewed 8/13/26

All the time

Service excellent

Caleb (Ford owner) reviewed 8/10/26

Excellent work! I got my car back within the week after dropping it off

Maria Guadalupe (Mazda owner) reviewed 8/10/26

I experienced excellent customer service as well as great work on my vehicle....the timeframe given to service in my car was excellent as well....my car looks like new and I am very happy with the outcome....I would recommend Caliber Collision to my family and friends....thank you for a job well done.

If I have anyone in my family needing services I would certainly be recommending Caliber Collisions

Get work on my vehicle and great customer service

Excellent

Sandra (Jeep owner) reviewed 8/6/26

Jose (Honda owner) reviewed 8/3/26

Would very likely recommend to family and friends

Thank you for the Awsome work!

Always there to help with any questions!

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You should always ask your auto body shop if they offer a warranty on their repairs.

Caliber - Pharr

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Pharr

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (202)

163 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 2.5/5.0

Customer Service - 2.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 0.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?