Caliber - Pharr

4.9 (183reviews)

99%

(956) 877-3318

1400 E Ferguson Ave, Pharr, TX 78577

99%

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1400 E Ferguson Ave
Pharr, TX 78577

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About Caliber - Pharr

See Photos

1400 E Ferguson Ave
Pharr, TX 78577

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (183)

Sort By:
Newest
Rating

149 Customers Rated

5 Stars

77.6% Complete

(142)
4 Stars

2.7% Complete

(5)
3 Stars

0.5% Complete

(1)
2 Stars

0.5% Complete

(1)
1 Star

0% Complete

(0)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, with many noting that repairs were completed to a high standard, often leaving vehicles looking brand new. Communication was a standout strength, as customers frequently highlighted receiving regular updates via text and phone throughout the repair process. Timeliness was another key highlight, with numerous customers pleasantly surprised that their vehicles were completed ahead of schedule. Friendly, professional, and attentive staff were repeatedly commended for making the overall experience seamless and stress-free. A few customers noted areas for improvement, including instances of incomplete repairs requiring return visits, occasional miscommunication about completion timelines, and minor cleanliness concerns such as a smeared windshield or dusty interior.

Select to learn more

Service Quality
Timeliness
Communication

"I am very pleased with the repairs quality and timing . They were professional and had the repairs completed almost a week ahead ..." Read more

"Had to return multiple times to complete repairs. I have now noticed that I still have missing pieces that weren't ..." Read more

"... me updated throughout the entire repair process. My car looks brand new, and the work was completed sooner than I expected. I really appreciate the excellent ..." Read more

"Customer service was outstanding. They had my vehicle out in a timely manner, washed, vaccumed and cleaned. ..." Read more

"... were awesome in an unfortunate accident. They were fast, courteous, and always professional. I was impressed by the service they provided and this place is fairly ..." Read more

"Took one week after promised"

"... town and needed to take time off work because I was not notified ahead of time when the completion of repairs would be. Additionally, I was not notified that a ..." Read more

"It was fixed early than expected!"

"It was ready early. I can't ever express my gratitude for their work. I am truly truly pleased."

"... and informative. Kept me up to date with my repair. My car was ready befroe the estimated date too." Read more

"... and gave me an estimated time of completion. They kept me updated on the status of my vehicle. The work was completed ahead of schedule and I was very pleased ..." Read more

"Collision center was amazing. Communication was on point, loved they let updated during the entire process."

"Everyone was nice, but I was told many conflicting things about how long it would take to complete my car. 3 days, 2 weeks. Then ..." Read more

"Fast service, kept up to date every day about status, and friendly service. Unlike the competitors that were recommended ..." Read more

"Poor communication"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"I am very pleased with the repairs quality and timing . They were professional and had the repairs completed almost a week ahead ..." Read more

"Had to return multiple times to complete repairs. I have now noticed that I still have missing pieces that weren't ..." Read more

"... me updated throughout the entire repair process. My car looks brand new, and the work was completed sooner than I expected. I really appreciate the excellent ..." Read more

"Customer service was outstanding. They had my vehicle out in a timely manner, washed, vaccumed and cleaned. ..." Read more

"... were awesome in an unfortunate accident. They were fast, courteous, and always professional. I was impressed by the service they provided and this place is fairly ..." Read more

"Took one week after promised"

"... town and needed to take time off work because I was not notified ahead of time when the completion of repairs would be. Additionally, I was not notified that a ..." Read more

"It was fixed early than expected!"

"It was ready early. I can't ever express my gratitude for their work. I am truly truly pleased."

"... and informative. Kept me up to date with my repair. My car was ready befroe the estimated date too." Read more

"... and gave me an estimated time of completion. They kept me updated on the status of my vehicle. The work was completed ahead of schedule and I was very pleased ..." Read more

"Collision center was amazing. Communication was on point, loved they let updated during the entire process."

"Everyone was nice, but I was told many conflicting things about how long it would take to complete my car. 3 days, 2 weeks. Then ..." Read more

"Fast service, kept up to date every day about status, and friendly service. Unlike the competitors that were recommended ..." Read more

"Poor communication"

Jose (Honda owner) reviewed 8/3/26

Would very likely recommend to family and friends

Thank you for the Awsome work!

Always there to help with any questions!

Adrian (Nissan owner) reviewed 8/1/26

This is my first experience taking my vehicle to a “repair shop” (collision center) and it was a fantastic experience overall, JJ did an excellent job keeping me informed and had great customer service skills when it came to answering all of my questions. I am glad I chose this place to handle the repairs for my vehicle!

Leonardo (Ford owner) reviewed 7/27/26

Everything fine

Matthew (Ford owner) reviewed 7/27/26

Elizabeth (Infiniti owner) reviewed 7/27/26

They did a great job communicating the progress of the repair. The facility was very clean and organized with efficient and friendly staff. I felt very confident when I dropped of the vehicle. The vehicle returned looking like new.

Carlos (Nissan owner) reviewed 7/23/26

Everything as expected, professionalism and quality. Thanks!

Ann (Nissan owner) reviewed 7/22/26

Ok I’ll be waiting for the call

Thomas (Ford owner) reviewed 7/20/26

You guys did a great job of matching the paint on my car. The bumper looks great. Thanx.

JJ was very good and kept on top of the repair for my car.

Zenaida (Lincoln owner) reviewed 7/20/26

Jorge (Chevrolet owner) reviewed 7/20/26

Everybody was very nice and JJ would give me updates of our vehicle overall amazing service and recommend 10/10

Carlos (Acura owner) reviewed 7/10/26

Got the job done fast!

Mario (Toyota owner) reviewed 7/10/26

The process from scheduling an appt. to car drop off to repairs to pick up was just flawless. I never had to worry about the car and the repairs. Excellent team and very professional!

Angela (Lincoln owner) reviewed 7/10/26

No issues at all! Great customer service with the follow up texts! Thanks!

All good!

Very informative and punctual!

Luis (Chevrolet owner) reviewed 7/10/26

Gustavo (Honda owner) reviewed 7/10/26

Pretty good work and customer service

Allan (GMC owner) reviewed 7/2/26

Ernestyne (Toyota owner) reviewed 7/1/26

Betty (GMC owner) reviewed 6/29/26

Awesome service and very satisfied with the repair work! Very pleased with all personnel!

Definitely!

Very satisfied. Quick and smooth process!

Personnel was awesome!

Manuel (Chevrolet owner) reviewed 6/26/26

Kayla (Ford owner) reviewed 6/22/26

Yes very

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Auto Body Shops and Auto Mechanic Shops are different. Mechanical Repair shops fix the internal workings of a car (engine, transmission, brakes, etc.) while Auto Body shops typically only work on external components damaged in an accident.

Caliber - Pharr

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Pharr

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (183)

149 Customers Rated

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0