Caliber - Philadelphia - Frankford

4.8 (2,955reviews)
95%
4066 Kensington Ave,  Philadelphia,  PA  19124
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In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,955)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, professional and friendly staff, and exceptional repair work that leaves vehicles looking brand new. Many highlight the proactive communication through regular text and phone updates, keeping them informed at every stage. Timeliness is a standout strength, with numerous customers noting their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their experiences, including occasional mismatches in paint or parts, vehicles not being fully cleaned at pickup, and instances where communication could have been more proactive. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Amazing customer service, communication was top notch, body work is flawless."
"... informed whenever I inquired about my vehicle. Also, the work that was completed on my vehicle I found to be exceptional. My SUV looks like it was never damaged in the first ..." Read more
"... updated me if they had to change my cars location. The quality of repair was superb." Read more
"Absolutely amazing job. I am over the moon with how happy I am with the job done."
"I had a great experience here! They fixed my car really quickly and had me back on the road in no time. The staff was professional, efficient, and made ..." Read more
"My car came back, Brand New. They only took nine days to fix it. Its running beautifully. I love the way it feels ..." Read more
"The team was professional, provided timely updates, and finished the repairs faster than expected."
"I got my car back in few days much faster than I expected"
"Three times I had to wait for parts I'm very satisfied with the work was done"
"Service was immaculate. From the time my car was towed until it was picked up there was a ton on communication. They were willing to answer any questions I had immediately. ..." Read more
"I was notified via text messages letting me know everything was on track with the repairs, no delays. I was totally satisfied ..." Read more
"... convenient and great customer service. I would say there could have been better communication as far as updates on repair." Read more
"I wasnt updated with my cars progress at all. Car was dropped off at the shop on 101725. I called ..." Read more
"... within 8 days. I am extremely happy with your work. I was informed every step of the way. When you were done. You also clean my vehicle. You ..." Read more

My Experience

Thanks you for the job well done, but I just have one issue so far that I will address

Likely to Recommend

Repair Quality

Jess was amazing and kept me up to date on everything.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I have no worries there was very good

Repair Quality

Very good customer service. I’m very fast in fixing cars. The paint came out original

Customer Service

Very good

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff was extremely helpful especially the man that did my assessment. They got the job done in an extremely short time and even cleaned the inside and outside of my car. This was my third time there 😢.

Likely to Recommend

Repair Quality

This was my third go round and they made it look like new

Customer Service

Fast and efficient and even cleaned my car

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Always

Repair Quality

Tune and Brian did a great job! He made sure my car came back better then I left it. I recommend Caliber collision for all of your car needs!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I took my car to Caliber, earlier this week. Everyone were nice and professional, they got my car fixed in a timely fashion. Thanks you guys

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I appreciate the extra work that was performed on my vehicle, but the overall fitment and quality of the bumper replacement was just subpar.

Customer Service

Great cs

Kept me Informed?

No

Ready on Time?

No

My Experience

I was very satisfied with the work that you done on my car. I appreciate it

Likely to Recommend

Repair Quality

I was pleased with your work

Customer Service

excellent!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team did a great job repairing our car door after a break in damaged it. The team communicated extremely well with us the entire process. It ended up taking a little longer to fix than initially expected but they communicated these updates with me along the way. The staff was also extremely friendly, the day I dropped my car off, one of the workers drove me home so I didn’t have to pay for an uber/ride

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

I worked with Tuan and he was amazing went above and beyond and had to deal with a little mistake on paperwork via the insurance company and he handled that smoothly. It was a pleasure working with him.

Customer Service

Tuan was amazing to work with

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Customer service and communication were both great

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ms.Linda you and your team are the best in ever delta with. And I would recommend you to any one that needs repairs..Thank you so very much. Stephen. Johnson.. .

Likely to Recommend

You all do great work and I mean this from my HEART....

Repair Quality

Very very happy with the service...And thank to Ms Linda who was a great help to me.

Customer Service

Very very happy. Ms.Linda was a great help to me .I truly appreciate her great sprit...

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Excelent

Repair Quality

Customer Service

Good people

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a wonderful job on my vehicle

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Continue doing a great job.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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